Elyshia J White
Easley,SC
Summary
A customer-focused leader with a successful track record of driving sales, improving customer satisfaction, and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with a firm grasp of the latest trends in the industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Co-owner
Palmetto Cross, LLC DBA The Trendy Anchor
02.2012 - Current
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Created clear, precise, and properly detailed product and service information on the company website.
- Managed product returns and exchanges to maintain customer satisfaction and minimize losses.
- Developed and executed marketing campaigns to increase online sales and customer engagement.
- Managed financial tracking, inventory coordination and social media marketing.
- Monitored trends in online retail to identify new opportunities for growth.
Sales Associate
Belk
09.2011 - 02.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Supervisor Head Teller
TD Bank N.A
06.2006 - 09.2011
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Identified potential needs through observation, questioning, and listening.
- Introduced customers to other bank team members to help meet financial needs.
- Investigated and promptly resolved issues with patron accounts.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
Sales Associate
Belk
08.2005 - 06.2006
- Responsible for customer service
- Opening/Closing registers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Administrative Office Technology-Medical Concentration
Greenville Technical College
Greenville, SC2012
High School Diploma -
Wren High School
Piedmont, SC06.2005
Skills
- Online Store Management
- Product Sourcing
- Customer Feedback
- Pirate Ship
- Business Operations
- Inventory Management
- POS Transactions
- Shipping
- Package Tracking
- Customer Needs Assessments
- Online Platforms
- Pricing Adjustment
Timeline
Co-owner
Palmetto Cross, LLC DBA The Trendy Anchor
02.2012 - Current
Sales Associate
Belk
09.2011 - 02.2012
Supervisor Head Teller
TD Bank N.A
06.2006 - 09.2011
Sales Associate
Belk
08.2005 - 06.2006
Administrative Office Technology-Medical Concentration
Greenville Technical College
High School Diploma -
Wren High School
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