Hi, I’m
Eric Moore
Seaside,CA
Summary
Seasoned event technology manager and analytical problem-solver with talents for leading and motivating. Excellent customer relations aptitude and relationship-building that lead to exceptional customer experiences. Offering excellent communication and good judgment that builds trust and promotes collaboration—dedicated to training and mentoring team members while cultivating a productive work culture. Proactive and hardworking individual focused on creating value for customers and profitability for the company.
Overview
13
years of professional experience
1
Certification
Work History
Encore Global-Monterey Conference CenterMonterey, CA
Area Director, Venues
08.2022 - Current
Job overview
- Currently transitioning from the Ritz Carlton Half Moon Bay to assume role of Area Director, Venues.
- Responsibilities include Monterey Conference Center, Portola Plaza, Asilomar Conference Grounds, and The Intercontinental
- Responsibilities include growing revenue, maximizing profitability and team member development.
Encore Global-Ritz Carlton Half Moon BayHalf Moon Bay, United States
Senior Director
07.2018 - 08.2022
Job overview
- Embraced and promoted venue partners' culture of outstanding customer service.
- Developed and maintained strong relationships with customers at all levels focusing on customer retention.
- Sought out and cultivated relationships with venue hotel management and key industry partners.
- Directed team meetings to enhance collaboration and maintain a culture based on trust and group problem-solving.
- Completed and analyzed financial reports to operate the business effectively.
- Responsible for planning and executing events according to production standards.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
PSAV Presentation Services-The Fairmont San JoseSan Jose, CA
Director, Event Technology
01.2017 - 07.2018
Job overview
- Tasked to turn around low-producing operation by reviewing workflow processes, strengthening client relationships, and improving communications with venue partners.
- Established performance goals for venue sales team and provided remedial training.
- Assessed operations workflow and planning to improve productivity and reduce labor cost overages.
- Directed work of lighting and sound teams to establish efficient production operations.
- Reviewed individual team member training and set achievable goals.
PSAV Presentation Services-Santa Clara MarriottSanta Clara, CA
Director, Event Technology
03.2015 - 01.2017
Job overview
- Responsible for the strategic, long-term direction of high-volume events at the venue.
- Conducted weekly sales pipeline meetings to ensure financial goals and forecasts were achievable.
- Ensured proper staffing was trained and scheduled to maximize profitability.
- Partnered with venue sales leadership to develop sales strategies.
- Promoted a culture of high performance, accountability, and continuous improvement
- Provided focused and personalized coaching to develop skills of team members.
PSAV Presentation Services-Santa Clara MarriottSanta Clara , CA
Operations Manager
01.2010 - 03.2015
Job overview
- Managed daily floor activities and workflow of technicians to ensure timely delivery of services.
- Developed and generated weekly schedules and managed timekeeping.
- Established positive and effective communication among team members and conference services, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe practices
- Ensured daily billing was reviewed by customers and approved changes.
- Maintained and serviced onsite audio-visual equipment.
- Coached and mentored team members to maximize potential.
Education
Withrow University High SchoolCincinnati, OH
High School Diploma
Skills
- Critical Thinking
- Technical Proficiency
- Managing Live Events
- Action Oriented
- Customer Experience
- Focus and Follow-Through
- Financial Acumen
- Customer Relationship Management
- Growing Team Members
Certification
Certified Technology Specialist (CTS)
United States Army, 1985-1993
Honorably discharged
Timeline
Area Director, Venues
Encore Global-Monterey Conference Center
08.2022 - Current
Senior Director
Encore Global-Ritz Carlton Half Moon Bay
07.2018 - 08.2022
Director, Event Technology
PSAV Presentation Services-The Fairmont San Jose
01.2017 - 07.2018
Director, Event Technology
PSAV Presentation Services-Santa Clara Marriott
03.2015 - 01.2017
Operations Manager
PSAV Presentation Services-Santa Clara Marriott
01.2010 - 03.2015
Withrow University High School
High School Diploma
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