Microsoft Excel
Matt Stephenson
Leawood,KS
Summary
Goal-oriented manager with distinguished experience in the automotive industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving profitability. Committed to streamlining procedures while optimizing employee talent.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Area Sales Director
Anderson Auto Group
03.2014 - Current
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and instilled a culture of engagement.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
General Manager
Greg Buick-Cadillac-GMC
01.2008 - 03.2014
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and inventory.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
Sales Representative/Internet Manager
Anderson Ford
05.2005 - 01.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Followed-up on Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Education
Business
Missouri Western State University
Saint Joseph, MO05.2006
Skills
- Analytical and Critical Thinking
- Planning and Coordination
- Organization and Time Management
- Teamwork and Collaboration
- Self-Motivated
- Decision-Making
- Multitasking Abilities
- Dependable and Responsible
- Critical Thinking
- Flexible and Adaptable
Accomplishments
- Used Microsoft Excel to develop inventory and sales tracking spreadsheets.
- Implemented a new sales process to increase profitability and decrease customer wait times.
- Supervised team of 25 sales staff members between 2 locations.
- Cultivated banking relationships to achieve better financing for our customers.
Certification
Ford Master Certified - 6 years
Kia Certified - 9 Years
Mitsubishi Certified - 9 Years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Word
Microsoft Powerpoint
RouteOne
Dealertrack
Reynolds & Reynolds
DriveCentric
Vinsolutions
Vauto
Languages
English
Native or Bilingual
Timeline
Area Sales Director
Anderson Auto Group
03.2014 - Current
General Manager
Greg Buick-Cadillac-GMC
01.2008 - 03.2014
Sales Representative/Internet Manager
Anderson Ford
05.2005 - 01.2008
Business
Missouri Western State University
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