JANET COLON
Celebration,USA
Summary
Professional with focus on delivering exceptional customer service through effective communication and problem resolution. Talented and dedicated worker with proven history in various fields that require interpersonal skills and fundraising abilities. Known for reliability, adaptability to changing needs, and strong multitasking abilities.
Overview
12
12
years of professional experience
Work History
Guest Services Call Center Operator
Walt Disney World
06.2024 - Current
- Answer inquiries on various topics and support guests with their needs related to Walt Disney World Resort Hotels
- Take a high-volume of calls in a center that functions 24/7, necessitating flexibility in scheduling and availability
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone
- Delivered exceptional guest service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Quick Service Food and Beverage Hostess
Walt Disney World
02.2023 - 06.2024
- Take guest orders, operate the cash register, handle cash, fulfill orders, prep food, stock items, and keep the front/back of the house up to Disney's famous cleanliness standards
- Adhered to all safety protocols, maintaining a safe working environment for both employees and guests alike.
- Guest engagement, problem-solving, and critical thinking skills in a fast-paced environment at Cosmic Ray's
Home Organizer and Assistant
Independent Consultation
05.2019 - 06.2021
- Help clients to select products to aid in the organization of their home
- Assistance in the organization process
- Care for several different clients pets in their absence with duties such as walking, brushing, feeding and TLC
- Arrange paperwork for clients to support their scheduling needs
Annual Fund Pledge Inquirist
The College of Mount Saint Vincent
05.2013 - 05.2016
- Contacted alumni to update information and request donations
- Used valuable interpersonal skills for alumni retention during and after phone communication
- Won the award for most materialized pledges in 2015
Education
BACHELOR OF ARTS - Communication And Business
Uniersity of Mount Saint
Riverdale, NY05.2009
Skills
- Customer service
- Problem-solving skills
- Goal oriented
- Resolving issues
- Task prioritization
- Networking
- Verbal communication
- Interpersonal skills
- Quality assurance
- Call reception
Accomplishments
- Lambda Pi Beta Communications Honor Society
- Delta Epsilon Sigma National Scholastic Honor Society
- University of Mount Saint Vincent Dean's List
Timeline
Guest Services Call Center Operator
Walt Disney World
06.2024 - Current
Quick Service Food and Beverage Hostess
Walt Disney World
02.2023 - 06.2024
Home Organizer and Assistant
Independent Consultation
05.2019 - 06.2021
Annual Fund Pledge Inquirist
The College of Mount Saint Vincent
05.2013 - 05.2016
BACHELOR OF ARTS - Communication And Business
Uniersity of Mount Saint
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