Exauce Mbakula

• Operated forklifts, Dock stocker, Order picker, Sit Down, to efficiently transport materials within warehouse environments.
• Loaded and unloaded goods from delivery trucks and storage areas, ensuring accuracy.
• Collaborated with team members to enhance workflow and overall efficiency.
• Utilized pallet jacks and hand trucks for effective material handling tasks.

Banded reels and wrapped pallets to maintain organization and stability.

• Utilized handheld scanners to efficiently locate and retrieve customer orders.
• Maintained organized inventory within warehouse to optimize workflow.
• Collaborated with team members to enhance picking efficiency and accuracy.
• Packaged items securely for prompt shipment to customers.
• Monitored stock levels, reporting shortages to management in a timely manner.
• Fulfilled orders swiftly, achieving daily performance objectives.

• Answered inbound communications via phone, email, chat, and social media, adhering to Service Level Agreements.
• Engaged daily with agencies, consultants, suppliers, and luxury clientele in travel industry.
• Supported Virtuoso network by educating on sales tools, processes, and programs.
• Assisted with general inquiries related to Virtuoso technology, products, events, and services.
• Managed work requests queue efficiently, ensuring thorough documentation of troubleshooting steps.
• Resolved multi-channel requests while maintaining high professionalism and service standards.

• Packaged products per company specifications and safety protocols.
• Operated packing machinery to enhance product assembly efficiency.
• Transported materials within warehouse using forklifts safely.

• Troubleshooting a variety of devices including phones, tablets and gaming consoles
• Setting up and configuring new computer networks (including email and file transfers), printers, routers, scanners and PCs
• Organizing security software settings; diagnosing and removing viruses and malware
• Updating/Repairing operating system issues, including conflicts with drivers; organizing files and folder; defragmenting hard drives
• Set up equipment for employee use, performing or properly installing cables, operating systems, or software.
• Created new accounts, reset passwords, and configured access to servers and file management software for users.
• Provided first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests

• Inspect and recalibrate brakes and replace when required
• Remove old spark plugs and new ones
• Check for correct air pressure in tires, wheel alignment, and wheel balancing
• Tighten or replace screws nuts and bolts and dismantle engine components to look for malfunctioning parts
• Follow service specifications and instructions for each model and make of vehicle being serviced.