Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Morgan Landrum

Atlanta,GA

Summary

Adept at enhancing guest experiences, I leveraged my strong communication skills and luxury experience management at various restaurants to elevate dining satisfaction. My expertise in tableside etiquette and proactive service significantly contributed to a polished ambiance, fostering repeat business and stellar reviews. This blend of hard and soft skills underscores my commitment to excellence in fine dining service.

Overview

10
10
years of professional experience

Work History

Fine Dining Server

Capital Grille
02.2021 - Current
  • Suggested wine pairings to go with specific menu items.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.

Restaurant Server

Ted's Montana Grill Inc.
06.2018 - 02.2021
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.

Lead Food Server

Maggianos
01.2015 - 06.2018
  • Conducted daily pre-shift meetings to review specials, promotions, and upcoming events for effective communication among staff members.
  • Resolved customer complaints professionally and efficiently, ensuring repeat business and positive reviews.
  • Ensured strict adherence to food safety guidelines by regularly monitoring temperature logs and sanitization procedures within the dining area.
  • Improved teamwork among serving staff through regular training sessions on communication skills and workplace etiquette.

Education

Bachelor Of Communications - Technical And Scientific Communication

Fort Valley State University
Fort Valley, GA

Skills

  • Tableside Etiquette
  • Luxury experience management
  • Customer Service
  • Fine dining experience
  • Strong Communication Skills

Timeline

Fine Dining Server

Capital Grille
02.2021 - Current

Restaurant Server

Ted's Montana Grill Inc.
06.2018 - 02.2021

Lead Food Server

Maggianos
01.2015 - 06.2018

Bachelor Of Communications - Technical And Scientific Communication

Fort Valley State University

Similar Profiles

CREATE PROFILE
Morgan Landrum