Exie Diaz
Old Monroe
Summary
Dynamic technician with a proven track record at Concord Computing Corp., excelling in troubleshooting and repair. Adept in customer interaction and written communication, I effectively diagnosed issues and enhanced service quality. My strong work planning skills and technical expertise ensure efficient problem resolution and improved customer satisfaction.
Overview
30
30
years of professional experience
Work History
Technician
Concord Computing Corp.
08.2015 - 02.2026
- Performed troubleshooting and repair of equipment in accordance with the manufacturer specifications.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Provided technical support services to customers via phone or email communications.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Troubleshot systems to determine appropriate resolutions for reported problems with usage.
- Updated logs and job reports for completed and pending service calls at shift end.
- Examined complaints, suggested improved methodologies and recommended system system enhancement to promote positive customer service experience.
- Contacted customers prior to date of scheduled installation to verify appointment.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service .
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Nanny
Amanda Meyer(Private Care)
01.2013 - 08.2015
- Removed hazards and developed appropriate boundaries and rules to create a safe environment for child.
- Met and communicated regularly with parents to discuss child's activities and development.
- Played games, worked on puzzles, and read books to young child.
- Supported child in play activities, meals, and snacks, hygiene and socialization.
- Prepared meals and snacks for child based on dietary guidelines.
- Administered basic first-aid and medication in emergency situations.
Caregiver, Special Needs
Ruth Moss (Private Care)
11.2011 - 12.2012
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Prepared meals and snacks and fed clients.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Senior Caregiver
Elena Caballero(Private Care)
06.2011 - 10.2011
- Assisted disabled clients to support independence and well-being.
- Offered companionship and kindness to elderly patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean, safe, and well-organized patient environment.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Office Assistant
Image Capture Systems
02.1996 - 05.2011
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported staff on special assignments and ad hoc projects.
- Utilized office management software to record and track customer information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
Education
High School Diploma -
Elk Grove High School
Elk Grove Village, IL06-1988
Skills
- Work Planning and Prioritization
- Customer interaction
- Written/Verbal communication
Languages
English
Spanish
Native or Bilingual
Timeline
Technician
Concord Computing Corp.
08.2015 - 02.2026
Nanny
Amanda Meyer(Private Care)
01.2013 - 08.2015
Caregiver, Special Needs
Ruth Moss (Private Care)
11.2011 - 12.2012
Senior Caregiver
Elena Caballero(Private Care)
06.2011 - 10.2011
Office Assistant
Image Capture Systems
02.1996 - 05.2011
High School Diploma -
Elk Grove High School