Exode Jean Jacques
Graduating MBA student
Roosevelt,NY
Summary
Dynamic professional with extensive experience in customer service.
Highly organized professional establishes relationships with customers. Stays calm under pressure.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Results-oriented worker engages with customers to help establish rapport.
Proven track record of building customer relationships and successfully closing sales.
Enthusiastic fast worker focused on delivering excellent service for in-store pick-up customers and home delivery.
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position.
Ready to help the team achieve company goals.
Overview
15
15
years of professional experience
Work History
Instacart Shopper
Maplebear Inc.
05.2020 - Current
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Consulted with customers on food selections and custom order requests.
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
Accountant
City Hall Of Delmas, Haiti
10.2014 - 09.2018
- Tracked funds, prepared deposits, and reconciled accounts.
- Trained new employees on accounting principles and company procedures.
- Collected and reported monthly expense variances and explanations.
- Provided journal entries and performed accounting on an accrual basis.
- Maintained integrity of general ledger and chart of accounts.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Evaluated and improved financial records to make important business decisions.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Leveraged finance knowledge to strengthen controls and improve transparency.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
Executive Director
Christian Humanitarian Foundation Of Haiti
Haiti, NC
07.2008 - 10.2014
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Conducted top-tier media interviews, highlighting key messages of major developments and enhancing company reputation.
- Advocated for organization and company mission to raise awareness and support.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Managed financial, operational and human resources to optimize business performance.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Created succession plans to provide continuity of operations during leadership transitions.
- Initiated strategy to drive company growth and increase market share and profitability.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Communicated business performance, forecasts, and strategies to investors and shareholders.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Built relationships with donors, government officials, and other organizations to secure funding and support for the organization.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Analyzed industry trends and tracked competitor activities to inform decision-making.
- Monitored key business risks and established risk management procedures.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Fostered a work culture of collaboration and inclusion to increase morale and reduce turnover
Education
MBA - General MBA
Liberty University
Lynchburg, VA05.2023
Master of Science - Accounting, Audit, And Control
Quisqueya Uniersity
Port-au-Prince, Haiti06.2018
Bachelor of Church Ministry - Religious Studies
Church of God Seminary of Haiti
Port-au-Prince, Haiti05.2014
Skills
- Entrepreneurial Leadership
- Resource Management
- Financial Accounting
- Performance Goals
- Marketing
- Credit Analysis
- Regulatory Reporting
- Cash Management
- Relationship Management
- Company Research
- Risk Management
- Collaborative Mindset
- Client Relationships
- Review Financial Statements
Accomplishments
- Founded the Christian humanitarian foundation
- Implemented engaging activities for at-risk youth with cultivating an atmosphere of compassion, mutual respect, and understanding of spiritual-moral values
- Founder of the Church of God of Delmas 75, Haiti
Languages
English
Full Professional
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Instacart Shopper
Maplebear Inc.
05.2020 - Current
Accountant
City Hall Of Delmas, Haiti
10.2014 - 09.2018
Executive Director
Christian Humanitarian Foundation Of Haiti
07.2008 - 10.2014
MBA - General MBA
Liberty University
Master of Science - Accounting, Audit, And Control
Quisqueya Uniersity
Bachelor of Church Ministry - Religious Studies
Church of God Seminary of Haiti
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