Michael Orta
Self-employed
Jacksonvilee,FL
Summary
Results-driven professional with expertise in sales, marketing, customer service, operations management, and relationship building. Proven ability to enhance efficiency and customer satisfaction through strategic decision-making and process improvements.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Instacart Shopper
Instacart
Jacksonville, FL
09.2021 - Current
- Coordinated grocery selections to ensure timely and accurate order fulfillment.
- Optimized delivery routes to enhance efficiency and customer satisfaction.
- Implemented process improvements that reduced order errors and increased productivity.
- Analyzed customer feedback to identify areas for service enhancement and training needs.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Small Business Co-Owner
Streetxball
Saint Augustine, FL
03.2025 - 12.2025
- Collaborated with local vendors by promoting their businesses through my business as sponsors.
- Managed day-to-day operations of the small business, overseeing sales, marketing, social media, operations, and customer service.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Implemented customer loyalty programs to encourage repeat business and foster long-term relationships with clients.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Boosted average customer count from [0] in [2025] to [50] in 2025 through aggressive promotional cycles and sales incentives.
Expo/Head Food Runner
St. Mary's Seafood
Saint Augustine, FL
07.2020 - 08.2021
- Coordinated food delivery between kitchen and dining area to ensure timely service.
- Trained new food runners on menu items and service standards to enhance team performance.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Collaborated with kitchen staff to streamline communication, enhancing order accuracy and speed.
- Ensured guest satisfaction through consistent follow-up on completed orders, addressing any concerns or requests promptly.
- Contributed to the successful execution of special events and large parties by efficiently managing multiple tasks simultaneously.
Education
BBA - Business Management
University of North Florida
Jacksonville, Florida, FL06-2025
Skills
- Sales management
- Operations management
- Social media marketing
- Customer service
- Customer relations
- Team collaboration and leadership
- Relationship building
- Entrepreneurial personality
- Strategic Decision-making
- Coaching and mentoring
- Staff management
- Public speaking
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Small Business Co-Owner
Streetxball
03.2025 - 12.2025
Instacart Shopper
Instacart
09.2021 - Current
Expo/Head Food Runner
St. Mary's Seafood
07.2020 - 08.2021
BBA - Business Management
University of North Florida