Eyanna Brice
Boston,MA
Summary
Dedicated Pharmacy Professional with over 10 years of experience in enhancing operational efficiency and patient care. Expertise in Specialty Pharmacy, team leadership, and regulatory compliance ensures effective problem-solving and high customer satisfaction. Proven ability to implement process improvements and adapt to changing needs in dynamic environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Specialty Pharmacy Manager-Project Coordination
Boston Medical Center Specialty Pharmacy
08.2023 - Current
- Enhanced patient satisfaction by developing stakeholder relationships for improved service delivery.
- Led pharmacists and technicians to provide exceptional patient care and service.
- Facilitated employee growth through performance feedback and career advancement resources.
- Ensured regulatory compliance through regular audits and staff training initiatives.
- Boosted team morale and reduced turnover with a comprehensive training program.
Specialty Pharmacy Medication Access Coordinator Supervisor
Boston Medical Center Specialty Pharmacy
03.2021 - 08.2023
- Facilitated patient medication access through effective provider communication.
- Streamlined prior authorization processes, expediting medication access for patients.
- Collaborated with pharmacy teams to ensure optimal medication distribution.
- Enhanced Access Coordinator effectiveness by implementing quality improvement initiatives.
- Cultivated positive relationships with patients, families, and referring providers.
- Trained new staff on software systems, ensuring workforce readiness.
Medication Access Coordinator
Boston Medical Center Specialty Pharmacy
09.2020 - 03.2021
- Ensured timely delivery of specialty medications, enhancing patient treatment adherence.
- Verified insurance coverage and obtained prior authorizations for prescriptions efficiently.
- Streamlined communication between pharmacy staff and patients, boosting service satisfaction.
- Managed patient panels using Epic EHR, QS1, and Salesforce effectively.
My Medicine Health Liaison
Boston Medical Center Outpatient Pharmacy
01.2018 - 09.2019
- Enhanced patient compliance through effective medication management strategies.
- Identified root causes of barriers impacting patient medical goal achievement.
- Facilitated communication between patients and medical team for better care coordination.
- Streamlined outpatient medication processes, increasing operational workflow efficiency.
- Targeted patients with chronic conditions for high-value medication adherence.
Administrative Assistant II
Beth Israel Deaconess Medical Center Transplant Institute-Renal Team
11.2017 - 01.2018
- Enhanced student orientation through organized tours and detailed schedules.
- Coordinated patient appointments for efficient renal transplant evaluations.
- Streamlined communication among patients, healthcare providers, and administrative staff.
Inpatient Pharmacy Technician Manager
Boston Medical Center Inpatient Pharmacy
01.2013 - 10.2017
- Enhanced employee engagement through effective human resource management practices.
- Guided professional development by writing and reviewing performance evaluations.
- Oversaw daily operations, ensuring efficient project management within the pharmacy.
- Managed budget and inventory, successfully reducing overtime costs.
- Established training standards for new pharmacy staff, maximizing professional potential.
- Assisted Information System Pharmacist to optimize departmental information systems.
Patient Assistance Coordinator
Boston Medical Center Outpatient Pharmacy
03.2012 - 01.2013
- Pioneered pharmacy liaison model, enhancing patient-provider communication and service efficiency.
- Streamlined insurance verification and authorization, improving patient access to necessary medications.
- Safeguarded patient confidentiality while handling sensitive financial and legal documentation requests.
- Identified funding resources, boosting patient access to financial assistance programs.
- Guided indigent patients in paperwork completion for drug access, ensuring compliance.
- Optimized PAP program inventory management, ensuring accurate tracking and medication availability.
- Collaborated with pharmacy teams, enhancing medication distribution and operational efficiency.
Pharmacy Technician I
Boston Medical Center Inpatient Pharmacy
10.2008 - 03.2012
- Ensured compliance with USP 797 and 800 standards for IV admixtures.
- Tracked and managed drug inventories efficiently using advanced IT systems.
- Executed non-sterile compounding and prepackaging of medications with accurate labeling.
- Created barcodes for medications to streamline tracking and dispensing processes.
Lead Pharmacy Technician
Rite Aid Pharmacy
01.2001 - 01.2014
- Data Entry; production, Insurance adjudication, non-sterile compounding, and exceptional customer service
Education
Bridgewater State University - Sociology Global Studies Concentration
Bridgewater State University
01.2011
Skills
- Training and mentoring
- Regulatory requirements
- Operations management
- Performance monitoring
Certification
- PTCB National Certification
- Massachusetts Board of Pharmacy Technician Registration
Timeline
Specialty Pharmacy Manager-Project Coordination
Boston Medical Center Specialty Pharmacy
08.2023 - Current
Specialty Pharmacy Medication Access Coordinator Supervisor
Boston Medical Center Specialty Pharmacy
03.2021 - 08.2023
Medication Access Coordinator
Boston Medical Center Specialty Pharmacy
09.2020 - 03.2021
My Medicine Health Liaison
Boston Medical Center Outpatient Pharmacy
01.2018 - 09.2019
Administrative Assistant II
Beth Israel Deaconess Medical Center Transplant Institute-Renal Team
11.2017 - 01.2018
Inpatient Pharmacy Technician Manager
Boston Medical Center Inpatient Pharmacy
01.2013 - 10.2017
Patient Assistance Coordinator
Boston Medical Center Outpatient Pharmacy
03.2012 - 01.2013
Pharmacy Technician I
Boston Medical Center Inpatient Pharmacy
10.2008 - 03.2012
Lead Pharmacy Technician
Rite Aid Pharmacy
01.2001 - 01.2014
Bridgewater State University - Sociology Global Studies Concentration
Bridgewater State University