Eyannisi Pedraza
Brooklyn,NY
Summary
Results-driven customer service and retail operations professional with over 5 years of experience in cash handling, transaction processing, and inventory management. Recognized for enhancing customer satisfaction through prompt issue resolution and exceptional service delivery. Proven track record in marketing and social media coordination, effectively driving engagement and sales while managing store operations independently. Achieved significant improvements in store layout to boost product visibility, resulting in increased customer flow and loyalty.
Overview
2
2
years of professional experience
Work History
Retail Consultant and Social Media Coordinator
Nuebiome
06.2024 - 12.2024
- Conducted regular audits of merchandise stock levels to prevent overstocking or shortages that could negatively impact the overall shopping experience for consumers visiting the retail location under my purview.
- Enhanced customer satisfaction by providing personalized product recommendations and tailored solutions.
- Maintained a clean, organized store environment to enhance customer experience and drive repeat business.
- Quickly responded to inquiries from customers via phone or email, providing them with accurate product information and expert advice.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Organized and managed social media contests, giveaways, or events to further engage with the target audience and increase brand awareness.
- Built relationships with targerted influencers to increase brand awareness and engagement.
Retail Sales Associate
Soccer Post
02.2024 - 06.2024
- Developed strong product knowledge, enabling effective communication with customers about features and benefits of various footwear options.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly, resulting in repeat business.
- Handled returns and exchanges professionally while adhering to company policies and maintaining customer satisfaction.
- Collaborated with team members to achieve monthly sales targets, fostering a positive working atmosphere.
- Exceeded daily personal sales goals by engaging potential buyers on the sales floor and offering tailored recommendations based on individual needs.
- Assisted in inventory management tasks, ensuring accurate stock levels for efficient store operations.
Retail Associate
Nolitamarket.nyc
02.2023 - 01.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
High School Diploma -
Union City High School
Union City, NJ06.2020
Skills
- Merchandise planning
- Brand promotion
- Sales strategy development
- Store operations
- Product knowledge expertise
- Multitasking
- Customer service
- Product labeling
- Order fulfillment
- POS system operation
Timeline
Retail Consultant and Social Media Coordinator
Nuebiome
06.2024 - 12.2024
Retail Sales Associate
Soccer Post
02.2024 - 06.2024
Retail Associate
Nolitamarket.nyc
02.2023 - 01.2024
High School Diploma -
Union City High School
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