Eydie Soto
Tucson,AZ
Summary
Experienced bilingual English/Spanish speaking professional with expertise in case management assessment, care plan development, service plan monitoring, hospital discharge planning, and coordination of care. Skilled in working with children, adults, persons with disabilities, families, support systems, fiduciary and protective services. Exceptional skills in mitigating crisis and high need situations. Proven experience in engaging Fiduciary and Protective Services to address critical needs, addressing member’s behavioral and substance use issues, addressing member and family safety concerns. Experience with electronic data base systems. Knowledge of long term care settings including home and community based, assisted living, and skilled nursing facilities. Skilled in assessing members transitioning from hospital to home. Skilled in building effective relationships and communication with people of diverse backgrounds, including varied cultural groups, persons with special needs, and individuals with behavioral health issues
Overview
29
29
years of professional experience
Work History
Case Coordinator
Mercy Care Long Term Care
Tucson, Arizona
09.2017 - Current
- Long term care case management for elderly and persons with disabilities
- Member intake assessment and reassessment; timely initiation of long term care services
- Care coordination including hospital discharge planning, working with home care network, assisted living homes and skilled nursing facilities
- Electronic database management
- Proven success in performance indicators including initiation of services, flu/diabetic studies.
Case Manager
UnitedHealth care Community Plan, Long Term Care
Tucson, Arizona
06.2014 - 01.2017
- Long term care case management for elderly and persons with disabilities
- Member intake assessment and reassessment; timely initiation of long term care services
- Care coordination including hospital discharge planning, working with home care network, assisted living homes and skilled nursing facilities
- Electronic database management
- Proven success in performance indicators including initiation of services, flu/diabetic studies.
Crisis Facilitator
La Frontera
Tucson, Arizona
12.2011 - 06.2014
- Provision of services for adult and children at the Crisis Response Center through face-to-face, telephone, and collateral contacts
- Coordinate community and clinical based supports
- Conduct Risk Assessments for clients being released to their home/community setting
- Documentation of member interactions
- Coordinate prior authorization of inpatient, partial hospitalization, residential and other critical services with Prior Authorization Department.
Human Services Specialist III-Investigator
Adult Protective Services
Tucson, Arizona
02.2008 - 12.2011
- Case manager for case load of 45 cases; including interviewing, analyzing medical and financial information, prepare concise and comprehensive reports for supervisors, Attorney General, law enforcement, and medical personnel
- Diagnose case problems, assess needs for resources, and coordinate with other agencies including Pima Council on Aging, Department of Health Services, Pima County Sheriff Department, Tucson Police Department, Child Protective Services, and Arizona Long Term Care and community service providers.
Foster Care Specialist
Devereux Arizona
05.2005 - 02.2008
- Supervise a team of 25 families and children placed within their home
- Re-license foster families annually
- Monitor foster family’s compliance with licensing standards
- Maintain case files, including monthly progress notes, home visit forms, and incident logs
- Conduct monthly home visits
- Support foster families at court hearings and staffing as needed
- Conduct foster home investigations as needed.
Supervisor of Sex Abuse Investigations
Child Protective Services
07.2004 - 05.2005
- Supervised a unit of nine staff including case managers, parent aid and support staff
- Oversee joint investigations, including compliance and protocol, child removals, court hearings, court reports, forensic interviews, and the maintenance and progression of the units cases.
Child Protective Services Specialist III
Child Protective Services
Tucson, Arizona
01.1998 - 07.2004
- Investigate allegations of physical and sexual child abuse
- Participate in joint investigations between law enforcement, Child Advocacy Center, and other community partners
- Schedule and conduct forensic interviews with potential victims of sexual and/or physical abuse
- Provide information to medical professions for medical exams and evaluations
- Conduct removal of children in imminent danger; identify placements for victims of sexual and/or physical abuse
- Provide necessary crisis intervention for victims and the family members
- Arrange ongoing support through community resources
- Educate non-offending parents in the area of sexual and/or physical abuse
- Prepare court reports and prepare case plans for parents
- Attend court hearings, testify in the court proceedings, and develop a plan of action for families based on their need
- Attend ongoing trainings in the areas of forensic interviewing, child abuse, and other related areas.
Case Manager
La Frontera Center
Tucson, Arizona
08.1995 - 01.1998
- Manage caseload of 30 adults with SMI diagnoses
- Provide ongoing support including counseling, community services, and medication education
- Conducted monthly home visits to ensure the safety and well-being of clients
- Case note documentation including record of member progress.
Education
Bachelor of Arts-Psychology -
University of Arizona
05.1991
Skills
- Bilingual Spanish Speaking
- 28 years of case management experience for elderly, persons with disabilities and children, including coordination of care, discharge planning, care plan development, monitoring and implementation
- Trained and certified in forensic interviewing
- Electronic data management for case management services
- Knowledge of community resources, agencies, and long term care provider network in Pima County
- Knowledge of Title 19, ALTCS, AHCCCS, and community network of services
- Supervision of a team of professional and support staff
Training
- Forensic Interviewing
- Child development
- Mental Health issues with the elderly
- Mental Health issues with children
- Physical and sexual abuse of a child
- Foster care Training and Licensing
- Community services for the elderly
- Pima Council on Aging
Timeline
Case Coordinator
Mercy Care Long Term Care
09.2017 - Current
Case Manager
UnitedHealth care Community Plan, Long Term Care
06.2014 - 01.2017
Crisis Facilitator
La Frontera
12.2011 - 06.2014
Human Services Specialist III-Investigator
Adult Protective Services
02.2008 - 12.2011
Foster Care Specialist
Devereux Arizona
05.2005 - 02.2008
Supervisor of Sex Abuse Investigations
Child Protective Services
07.2004 - 05.2005
Child Protective Services Specialist III
Child Protective Services
01.1998 - 07.2004
Case Manager
La Frontera Center
08.1995 - 01.1998
Bachelor of Arts-Psychology -
University of Arizona