Microsoft Office
Eyionna Pack
Philadelphia,PA
Summary
Outgoing Marketing Intern cultivating productive relationships with internal and external stakeholders. Problem solver tackles challenges with resourcefulness and penchant for motivational leadership. Knowledgeable emerging marketing professional eager to support and enhance business and customer goals with hard work and flexible approach.
Overview
1
1
Certification
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Public Relations Intern
Eats4Beats
Philadelphia, PA
05.2020 - 02.2021
- Built media kits in support of specific strategic initiatives.
- Drafted internal memoranda for company employees.
- Developed original content for blog posts and website articles.
- Secured media coverage for clients, company and specific campaigns.
- Provided administrative support to senior staff, including creating proposals and organizing documentation.
Front Desk Receptionist
Ice Line Quad Rinks
West Chester, PA
09.2019 - 03.2020
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
Lead Customer Service Associate
Kmart
West Chester, PA
09.2017 - 05.2019
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Planned schedules and workflows based on expected customer demands.
Education
Bachelor of Science - Marketing
West Chester University of Pennsylvania
West Chester, PA 06.2016 - 05.2021
Skills
Social media posts
Software
Search Engine Optimization
Adobe Spark
Certification
Google Analytics Training - January 2021
Timeline
Public Relations Intern
Eats4Beats
05.2020 - 02.2021
Front Desk Receptionist
Ice Line Quad Rinks
09.2019 - 03.2020
Lead Customer Service Associate
Kmart
09.2017 - 05.2019
Bachelor of Science - Marketing
West Chester University of Pennsylvania
06.2016 - 05.2021
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