Eyleen Joyce Jones
Tustin,CA
Summary
Dynamic Guest Service Representative with a proven track record at Ambridge Hospitality, enhancing customer satisfaction through expert reservation management and exceptional guest relations. Skilled in data entry and customer service, adept at fostering loyalty and repeat business by resolving inquiries and complaints efficiently. Demonstrates a strong ability to maintain property security, ensuring a safe and welcoming environment for all guests. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Aimbridge Hospitality
02.2016 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Answered hotel phones with professionalism and directed calls appropriately.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
Education
Associate of Arts - Business Management
National College of Business And Arts
Manila, Philippines04.1995
High School Diploma -
Valeriano Fugo So Memorial Highschool
Manila, Philippines04.1988
Skills
- Reservation Management
- Guest Relations
- Property Security
- Data Entry
- Customer Service
- Payment Processing
- Computer Skills
- Reservation Processing
- Guest accommodations
Timeline
Guest Service Representative
Aimbridge Hospitality
02.2016 - Current
Associate of Arts - Business Management
National College of Business And Arts
High School Diploma -
Valeriano Fugo So Memorial Highschool
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