EYMANN NAHSHAL
Dearborn
Summary
Healthcare administration professional with 6+ years of experience in patient access, scheduling coordination, insurance verification, prior authorizations, and healthcare operations with high volume clinical and hospital environments. Skilled in Epic EMR, revenue cycle support, patient registration, workflow coordination, and resolving escalated patient concerns while maintaining HIPAA compliance. Proven ability to support operational efficiency, mentor staff and deliver exceptional patient centered service in fast paced healthcare settings.
Overview
8
8
years of professional experience
Work History
Community Health Advocate
United Health Group
Detroit, MI
12.2022 - 07.2024
- Developed outreach strategies that increased patient awareness and program enrollment by over 80%
- Coordinated communication between patients, providers, hospitals, discharge planners and care teams to improve continuity of care.
- Collaborated with physicians, community organizations and healthcare facilities to support patient access and healthcare navigation
- Utilized reporting dashboards and data tracking tools to prioritize outreach efforts and improve operational efficiency
- Conducted presentations and educational sessions regarding healthcare services and community resources
Assistant Manager
Heart & Vascular Institute
Dearborn, MI
06.2020 - 03.2023
- Coordinated daily patient access workflow and managed patient flow for 100+ patient per day in a high volume cardiovascular clinic.
- Assisted with staff support, workflow coordination, and operational efficiency initiatives to improve patient experience and clinic performance.
- Managed appointment scheduling, insurance verification, payment processing, financial documentation, and prior authorizations while ensuring accuracy and compliance.
- Utilized Epic and CareCloud systems to maintain accurate patient records, registration documentation and provider communication
- Collaborated directly with physicians and leadership teams to improve scheduling processes and streamline patient care operations.
- Addressed escalated patient concerns and communicated effectively with providers, staff, and insurance representatives to resolve issues immediately.
- Coordinated meetings, vendor communication with medical representatives and clinical staff.
Clinical service representative
Henry Ford Hospital
Dearborn, MI
10.2018 - 05.2019
- Scheduled appointments within the Epic System and verified patient demographics
- Processed payments from patients for co-pays and insurances and communicated with providers regarding patient needs
- Demonstrated proficiency in Epic and multitasking in a fast-paced emergency setting
- Ensured accurate patient records and exceptional patient care
Medical receptionist
ACCESS Medical Center
Dearborn, MI
09.2016 - 02.2018
- Scheduled appointments for new and recurring patients with Epic and called patients to remind them of upcoming appointments
- Obtained external medical reports and ensured accurate patient information and billing details
- Filed documents using specific office codes, processed prior authorizations, and directed calls
- Recorded names, time of calls, nature of business, and personal data upon for accurate and timely follow-up
Education
B.S. - Science in Health Administration
Eastern Michigan University
04-2023
Skills
- Patient Access Operations
- Epic EMR & CareCloud
- Insurance Verification
- Prior Authorizations
- Patient Registration
- Scheduling and coordination
- Resource management
- Customer Service Excellence
- Team Collaboration
- Staff training & coaching
- Conflict resolution
- HIPAA Compliance
- Medicare / Medicaid
Timeline
Community Health Advocate
United Health Group
12.2022 - 07.2024
Assistant Manager
Heart & Vascular Institute
06.2020 - 03.2023
Clinical service representative
Henry Ford Hospital
10.2018 - 05.2019
Medical receptionist
ACCESS Medical Center
09.2016 - 02.2018
B.S. - Science in Health Administration
Eastern Michigan University