Summary
Overview
Work History
Education
Skills
Timeline
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Eyvonne Johnson

Little Rock,United States

Summary

Dynamic professional with a proven track record in high-volume call centers and healthcare settings, notably at Alorica and Riverside Nursing And Rehabilitation Center. Excelled in delivering exceptional customer service and maintaining meticulous cleanliness standards. Skilled in empathetic communication and efficient data entry, consistently achieving error-free reports. Demonstrates a unique blend of interpersonal and technical abilities to meet and exceed employer expectations.

Overview

7
7
years of professional experience

Work History

Housekeeping Room Attendant

Briarwood Nursing and Rehabilitation Center
07.2024 - Current
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Performed deep-cleaning tasks on a regular basis.

Call Center Representative

LK Jordan & Associates
03.2021 - 07.2021

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  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Inbound Call Center Representative

Alorica
02.2019 - 04.2019
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.

Certified Nursing Assistant

Riverside Nursing And Rehabilitation Center
01.2018 - 04.2019
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Data Entry Clerk

Internal Revenue Service, IRS
02.2018 - 07.2018
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.

Education

Diploma - General Studies

Hall High School
Little Rock, AR
05.1980

Skills

  • Cleaning bathrooms
  • Vacuuming and sweeping
  • Dusting furniture
  • Customer service-focused
  • Inbound phone calls
  • High-volume call centers
  • Empathy and patience
  • Communicating with clients
  • Answering questions

Timeline

Housekeeping Room Attendant

Briarwood Nursing and Rehabilitation Center
07.2024 - Current

Call Center Representative

LK Jordan & Associates
03.2021 - 07.2021

Inbound Call Center Representative

Alorica
02.2019 - 04.2019

Data Entry Clerk

Internal Revenue Service, IRS
02.2018 - 07.2018

Certified Nursing Assistant

Riverside Nursing And Rehabilitation Center
01.2018 - 04.2019

Diploma - General Studies

Hall High School
Eyvonne Johnson