Ezayah Agosto
Shippensburg
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Red Oak Insurance
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
PA Turnpike Commission
07.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved resolution time with effective problem-solving for customer complaints.
Workforce Specialist
Abacus Staffing
10.2023 - 02.2024
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved team collaboration by initiating regular strategy meetings.
Server
Olive Garden
05.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Staffing Specialist
Abacus Staffing
05.2022 - 08.2022
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
- Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
Staffing Assistant
ProLogistix
11.2021 - 01.2022
- Maintained comprehensive records of candidate interviews, placements, and follow-up activities to ensure accurate documentation.
- Increased efficiency in the recruitment process by implementing an applicant tracking system that streamlined candidate management tasks.
- Coordinated job fairs and recruitment events to attract a diverse pool of candidates for various positions.
Seaman
US Navy
08.2021 - 09.2021
- Enhanced communication among crew members by providing clear instructions and utilizing effective hand signals during deck operations.
Culinary Assistant
MennoHaven
06.2020 - 07.2021
- Provide help to cooks, responsible for performing basic food preparation, storing supplies, keeping the cooking area clean and organized, collecting waste, and trimming food items
- Maintained open communication with front-of-house staff regarding special requests or modifications from guests, ensuring accurate order fulfillment every time.
- Enhanced guest satisfaction by creating visually appealing and delicious dishes according to established recipes.
- Assisted with training new hires, fostering a supportive team atmosphere and improving overall kitchen efficiency.
Education
No Degree - Digital Journalism And Media
Pennsylvania State University
University Park, PA01-2028
No Degree - Social Work
Shippensburg University of Pennsylvania
Shippensburg, PA12.2023
High School Diploma -
Shippensburg Area Senior High School
Shippensburg, PA06.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Red Oak Insurance
10.2024 - Current
Customer Service Representative
PA Turnpike Commission
07.2024 - 09.2024
Workforce Specialist
Abacus Staffing
10.2023 - 02.2024
Server
Olive Garden
05.2023 - 10.2023
Staffing Specialist
Abacus Staffing
05.2022 - 08.2022
Staffing Assistant
ProLogistix
11.2021 - 01.2022
Seaman
US Navy
08.2021 - 09.2021
Culinary Assistant
MennoHaven
06.2020 - 07.2021
No Degree - Digital Journalism And Media
Pennsylvania State University
No Degree - Social Work
Shippensburg University of Pennsylvania
High School Diploma -
Shippensburg Area Senior High School
Similar Profiles
Yvette SotoYvette Soto
Bartender/Trainer at Red Oak KitchenBartender/Trainer at Red Oak Kitchen
Josh KelsoJosh Kelso
Associate Clinical Director at Red Oak RecoveryAssociate Clinical Director at Red Oak Recovery
Kaden VaughanKaden Vaughan
Graphic Designer, A/V, Marketing Intern at First Red OakGraphic Designer, A/V, Marketing Intern at First Red Oak