EZECHIEL ESTAMAR
Miramar,FL
Summary
Licensed health insurance agent with 300+ Medicare Advantage enrollments, handling premiums, benefits, and network coverage in clear client-friendly language. Strong customer service, complaint resolution, and compliance skills developed across insurance, retail, and restaurant roles, with a steady focus on accurate documentation and positive client experiences.
Overview
4
4
years of professional experience
Work History
Licensed Health Insurance Agent
Vitality Guard Insurance
Fort Lauderdale, Florida
07.2025 - Current
- Completed over 300 enrollments, ensuring clients received optimal coverage.
- Educated customers on health insurance products and services, facilitating informed decision-making.
- Answered inbound questions about premiums, benefits, and network coverage.
- Identified additional coverage opportunities, enhancing client protection and satisfaction.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Developed and implemented insurance plans for customers based on their individual needs.
- Followed compliance guidelines during sales discussions and documentation.
- Provided detailed explanation of policy terms, conditions, and benefits to clients.
CASHIER & GROCERY STOCKER
Winn-Dixie Stores Inc.
Hollywood, FL
01.2024 - 06.2025
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers with purchases, item locations, and enrollment in reward programs, enhancing shopping experience.
- Addressed customer needs and made product recommendations to increase sales.
- Addressed customer complaints effectively, strengthening customer relations and fostering loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Trained new employees on cashier duties and best practices, elevating team performance and service quality.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Adjusted schedule to accommodate staffing requirements.
SERVER'S ASSISTANT
Jaxon's Ice Cream Parlor & Restaurant
Dania Beach, FL
06.2022 - 08.2023
- Greeted customers warmly to provide exceptional customer service.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Monitored customer activity to promptly clear tables for incoming guests.
- Bussed tables and handled trays to improve service efficiency between courses.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Resolved customer complaints and inquiries to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
Education
Associate Degree in Nursing -
Miami Dade College
Miami, FL12-2029
Skills
- Insurance policy administration
- Client enrollment support
- Customer service
- Issue resolution
- Communication skills
- Attention to detail
- Time management skills
- Reliability and punctuality
- Work ethic
- Patience and empathy
- Professional courtesy
- Customer assistance
LANGUAGES
English Full Professional, French Elementary
Timeline
Licensed Health Insurance Agent
Vitality Guard Insurance
07.2025 - Current
CASHIER & GROCERY STOCKER
Winn-Dixie Stores Inc.
01.2024 - 06.2025
SERVER'S ASSISTANT
Jaxon's Ice Cream Parlor & Restaurant
06.2022 - 08.2023
Associate Degree in Nursing -
Miami Dade College