Teresa Jenks
Sanford,FL
Summary
A highly motivated and organized professional with 30+ years of experience in examining financial records, and resolving disputes through negotiation in various positions throughout my tenure, seeking a Claims Adjuster Trainee position.
I have worked along side my husband who owns his own construction company and have helped with plans, tools and implementing what materials will be needed to get a job done. High-energy, client-focused, and goal-oriented manager and team player. Outstanding interpersonal skills with the ability to build rapport, articulate, and work with others.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Together Health Via Peopleshare
Lake Mary, FL
06.2021 - Current
- Specialized in Medicare
- Reviewed clients’ current health care plan and evaluated their needs against the services and coverage they are eligible to receive such as additional hearing, vision, and dental options
- Made recommendations on obtaining supplemental insurance as well as prescription drug plans
- Used persuasive sales techniques while remaining impartial in order to advise clients based on circumstances
- Undertook sales-related duties, such as prospecting, networking, marketing, and relationship management in order to meet and exceed sales quotas.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Maintained conversion ratings and sales in the top 25% throughout AEP
Customer Service Representative
BC Forward/Accenture (Temporary Assignment)
Orlando, FL
12.2020 - 06.2021
- Processed unemployment claims via inbound and outbound calls and/or chat module
- Documented all encounters with clear and concise language
- Educated customers on self service options and current status which improved customer satisfaction and loyalty
- Provided outstanding customer service which was reflected in customer feedback
- Exceeded individual performance standards/metrics per QA evaluations on calls
Certified Real Estate Assistant
Paula Grullon
Sanford, FL
04.2015 - 12.2019
- Oversaw transactions between buyers / seller starting from signing of the sales agreement through closing as well as coordinate and attend closings
- Followed up with buyers the first, third and fourth month after closings to check if home improvement was needed as well as ask for referrals
- Coordinated the real estate transaction which includes escrow, title, appraisal and mortgage loan to ensure a smooth process for the customers as well as ensuring regular communication among those involved
- Coordinated inspections and repairs of the properties as well as negotiated the costs
- Maintained a database for all clients and associated documents
Certified Medical Assistant
Rega Mental Health Center
Lake Mary, FL
03.2014 - 03.2015
- Assisted with patient intake which included completing patient history, preparing patients for treatment, and completing patient's vital signs prior to procedures
- Obtained Insurance verifications / authorizations
- Attained patient charts, scheduled followup appointments, resolved patient issues
- Assisted patients with medications, group therapy
Mortgage Auditor
Wells Fargo Project, Accountemps, Robert Half International
Lake Mary, FL
07.2012 - 01.2013
- Processed Intake Claims for Wells Fargo on their OCC project
- Handled Complaints sent to the President's office on CMAT Project
- Conducted detailed analytical reviews on loans that had been foreclosed to ensure correctly managed
- Coordinated the implementation of new products, processes, and technology including Quality Assurance
- Developed and implemented best practices that contributed to improved operations and customer satisfaction
- Delivered feedback, coaching and development while maintaining day-to-day reports and responsibilities.
Call Center Supervisor
Sears Home Service
Lake Mary, FL
01.2008 - 06.2012
- Supervised a team of 15-20 outbound appointment specialists while handling escalated customer interactions
- Coached agents to utilize probing questions to identify and overcome objections using persuasive techniques to achieve performance goals
- Monitored and reviewed recorded calls with the appointment specialist on a weekly basis to improve the quality, impact, and productivity
- Created "Performance Improvement Plans" to improve and achieve desired results
- Responsible for other reports, analysis as well as other duties as assigned
Mortgage Loan Processor
Family Financial and Associates
Casselberry, FL
01.2004 - 10.2007
- Interviewed loan applicants
- Assisted applicants in selecting the most suitable mortgage option
- Reviewed loan applications
- Evaluated applicant's financial information including salary, assets, debts, and expenses
- Calculated applicant's credit score
- Verified the accuracy of applicant data
- Managed real estate loan documentation to ensure compliance with banking regulations
- Submitted complete and detailed loan package to the underwriting department.
- Provided followup as neccessary
Senior Staff Assistant
Seminole County Board of County Commissioners
Sanford, FL
11.2000 - 04.2003
- Prepared necessary paperwork for Board of County Commissioners and Development Review
- Scheduled meetings and appointments with customers
- Organized and maintained employee records
- Updated internal databases
- Answered engineers and planners queries
- Helped the public with questions they had and how they could locate the answer
- Maintained office supply stock and placed orders when needed
- Prepared conference rooms
- Distributed brochures, announcements and safety guidelines to staff.
- Handled all incoming projects in the county, and distributed to those who needed to see it and sign off
Education
Associate of Science - Business
Valencia State College
2017
Medical Assistant - Medical Assistant
Winter Park Tech
2014
Certificate for Medical Transcription in Medical Transcription -
Winter Park Tech
2007
Home Health Aide Certificate in Nursing - undefined
Daytona State College
1997
Certification for Nurses Aide in Nursing - undefined
Seminole State College of Florida
1995
Skills
- Administration and Management
- Client Prospecting
- Verbal and Written Communication
- Insurance Policy Sales
- Persuasive Negotiation
- Insurance Coverage Verification
- CRM Software
- Quality Assurance Requirements
- Team Collaboration
- Microsoft Office
- Medical Terminology
- Multi-Tasking
Certification
- Licensed Health Insurance Agent - 2021 LIC# W765807
Timeline
Licensed Health Insurance Agent
Together Health Via Peopleshare
06.2021 - Current
Customer Service Representative
BC Forward/Accenture (Temporary Assignment)
12.2020 - 06.2021
Certified Real Estate Assistant
Paula Grullon
04.2015 - 12.2019
Certified Medical Assistant
Rega Mental Health Center
03.2014 - 03.2015
Mortgage Auditor
Wells Fargo Project, Accountemps, Robert Half International
07.2012 - 01.2013
Call Center Supervisor
Sears Home Service
01.2008 - 06.2012
Mortgage Loan Processor
Family Financial and Associates
01.2004 - 10.2007
Senior Staff Assistant
Seminole County Board of County Commissioners
11.2000 - 04.2003
Associate of Science - Business
Valencia State College
Medical Assistant - Medical Assistant
Winter Park Tech
Certificate for Medical Transcription in Medical Transcription -
Winter Park Tech
Home Health Aide Certificate in Nursing - undefined
Daytona State College
Certification for Nurses Aide in Nursing - undefined
Seminole State College of Florida