John Cothran
Carrollton,TX
Summary
Dedicated IT professional with experience in systems administration, network management, and technical support. Proven track record of delivering complex projects on time, while consistently improving efficiency and reducing downtime. Skilled in analyzing system requirements, implementing solutions, and providing comprehensive support to resolve technical issues. Strong interpersonal and communication skills with a commitment to delivering exceptional customer service. Seeking to leverage technical expertise and leadership experience in a challenging IT Specialist role to drive innovation and enhance IT operations.
Overview
2
2
years of professional experience
Work History
Licensed Health Insurance Agent
American Health Marketplace
Fort Lauderdale, Florida
10.2023 - Current
- Provided detailed explanation of policy terms, conditions, and benefits to clients.
- Educated customers on various health insurance products and services available.
- Provided support during open enrollment periods by answering inquiries from potential customers.
Licensed Health Insurance Agent
Etelequote
Largo, FL
07.2023 - 10.2024
- Provided support during open enrollment periods by answering inquiries from potential customers.
- Educated customers on various health insurance products and services available.
- Provided detailed explanation of policy terms, conditions, and benefits to clients.
Service Technician
Goodyear Tire & Rubber
The Colony, Texas
01.2023 - 07.2024
- Performed onsite repair of equipment at customer locations.
- Communicated with vendors regarding supply orders and delivery timelines.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Repaired faulty components such as motors, pumps, valves, switches.
- Diagnosed problems and determined solutions for various customer issues.
- Collaborated with team members to complete projects efficiently and effectively.
Education
Certification - IT Support Specialist
Google
Cupertino, CA07-2024
Certification - Data Analysis
Google
Cupertino, CA07-2024
Some College (No Degree) - Communication Studies
Texas Tech
Lubbock01-2019
Skills
- Configuration Management
- Network Administration
- Application support
- IT Security Management
- Incident Management
- Server Management
- Virtualization Technologies
- Client Relationship Building
- User Training
Timeline
Licensed Health Insurance Agent
American Health Marketplace
10.2023 - Current
Licensed Health Insurance Agent
Etelequote
07.2023 - 10.2024
Service Technician
Goodyear Tire & Rubber
01.2023 - 07.2024
Certification - IT Support Specialist
Google
Certification - Data Analysis
Google
Some College (No Degree) - Communication Studies
Texas Tech
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