Timothy Bragat
Hayward,CA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
18
18
years of professional experience
Work History
Licensed Health Insurance Agent
New York Life Insurance Co
05.2024 - Current
- Developed and implemented insurance plans for customers based on their individual needs.
- Researched and analyzed customer data to ensure accuracy of coverage information.
- Assisted customers with filing claims, appeals, and other paperwork related to their policies.
- Performed periodic reviews of client accounts to ensure compliance with regulations.
- Conducted market analysis to identify trends in the industry and recommend solutions accordingly.
- Ensured that all documents were properly completed prior to submitting them for review.
- Educated customers on various health insurance products and services available.
- Identified new business opportunities through networking activities and referrals from existing clients.
- Collaborated with other departments within the organization to provide seamless services for customers.
Operations Manager
Tforce Freight (Formerly UPS Freight)
San Leandro, CA
07.2016 - 05.2024
- Liaised between employees and managers and disseminated important business information.
- Assesses the projected performance plan to verify the correct number of drivers and routes are allocated.
- Prepares customer reports to track freight trends and communicate to service center management.
- Analyzes safety reports and conducts investigations to understand the reasons for accidents and injuries.
- Reviews quality reports to identify root causes of shipment damages, overages, and shortages.
- Conducts pre-work communication meetings to outline the operation plan, new work rules, and reiterate safety policies.
- Works with Labor and Human Resources Managers to select candidates for open positions, address performance issues, and facilitate promotion decisions.
- Conducts meetings with Employee Relations Index committee members to discuss survey results and develop action plans.
- Participates in new hire orientation meetings to communicate expectations, company policies, service and productivity goals.
- Works with Labor Relations Managers to ensure adherence to the labor agreement and provide recommendations for addressing grievances.
- Conducts safety and quality training to ensure employees comply with work government regulations and corporate work instructions.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Dispatch Supervisor
Tforce Freight (Formerly UPS Freight)
San Leandro, CA
12.2015 - 07.2016
- Analyzes operation plans to schedule drivers and dock workers based on workload projections.
- Reviews high priority shipment information to determine staffing adjustments and reprioritize loads.
- Generates equipment reports to identify shipments to be processed and trailers to be utilized during a shift.
- Utilizes Automated Time and Attendance (i.e., payroll system) to approve driver and dock worker hours.
- Observes dock workers to monitor work practices and ensure compliance with UPS work instructions.
- Documents observed safety and quality issues to communicate to service center management and determine required coaching.
- Presents safety and quality topics during pre-work communication meetings to promote desired work behaviors.
- Coaches dock workers on established work instructions to reinforce safety and quality procedures.
- Reviews performance metrics to monitor dock worker progress and service center productivity.
- Determines employees' training needs to produce continuous development plans.
- Provides on-going feedback and support to improve performance.
- Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
Dock Work
Tforce Freight (Formerly UPS Freight)
San Leandro, CA
04.2007 - 12.2015
- Properly loaded and unloaded freight using a forklift, pallet jack, hand truck or by hand.
- Ensured items are packaged safely before shipping.
- Ensured that the dock areas are clean and free of debris in order to prevent accidents and injuries.
- Inspected the unloaded cargo for any damages or irregularities.
- Communicated with other dock workers using handheld radios to ensure the safe loading and unloading of cargo.
Skills
- Performance management
- Safety compliance
- Quality assurance
- Data analysis
- Project management
- Team building
- Process improvement
- Conflict resolution
- Communication skills
- Time management
- Work flow planning
- Superb time management skills
- Budgeting and cost control
- Expense reports
- Workflow optimization
- Solutions development
- Contract administration
- Interpersonal communication
- Communication improvements
- Cross-functional communication
- Purchasing and procurement
- Product management
Timeline
Licensed Health Insurance Agent
New York Life Insurance Co
05.2024 - Current
Operations Manager
Tforce Freight (Formerly UPS Freight)
07.2016 - 05.2024
Dispatch Supervisor
Tforce Freight (Formerly UPS Freight)
12.2015 - 07.2016
Dock Work
Tforce Freight (Formerly UPS Freight)
04.2007 - 12.2015