Jennifer Johnson
Bloom
Fort Worth
1
Certification
12
years of professional experience
Experienced Office Manager with team leadership,
office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Work History
Licensed Health Insurance Agent
1 Year- Educated clients on various health insurance plans, enhancing understanding of coverage options.
- Developed personalized insurance solutions by assessing individual client circumstances and preferences.
- Conducted thorough policy reviews to ensure compliance with regulatory requirements and client needs.
- Streamlined communication processes between clients and member services, improving response times.
Assistant Manager
1 Year 3 Months- Processed loan applications for clients
- Follow up on payments and overdue accounts
- Called existing and previous customers to present new offers and enhance customer engagement
- Promote with local businesses
- Collaborated with local businesses for promotions
- Filed tax documents for clients
- Filing taxes
Office Manager
4 Years 8 Months- Coordinated daily office operations to streamline workflow processes.
- Managed employee scheduling and logistics to ensure timely task completion.
- Developed training materials and guided new staff on company protocols.
- Implemented inventory management processes to optimize supply usage.
- Processed payments and confirmed delivery of goods to customers
- Responsible for all customers' concerns or complaints
Office Manager
4 Years 6 Months- Created and tracked repair tickets for mechanics to ensure timely service
- Managed inventory levels to ensure availability of products
- Processing payments
- Created employee schedules to optimize staffing needs
- Entered data on vehicle repairs and customer information to maintain accurate records
- Handled all customer concerns and complaints.
Education
High School Diploma
Skills
CRM management
Insurance claims processing
Enrollment processing
Financial management
Client relations
Customer relations
Customer rapport
Conflict resolution
Client appointment management
Team leadership
Client needs assessment
CRM software expertise
Performance evaluations
Policy premium analysis
Compliance
Money handling
Plan enrollment assistance
HIPAA regulations
Microsoft office expertise
Time management
Health plan management
Compliance training
Certification
- Licensed Life and Health Insurance Agent - [August 2025]
Timeline
Licensed Health Insurance Agent
Bloom
08.2025 - CurrentRead More
Assistant Manager
Security Finance, Financial Services
03.2024 - 06.2025Read More
Office Manager
Havertys Furniture
07.2019 - 03.2024Read More
Office Manager
On-site Auto Repair
01.2015 - 07.2019Read More
James Martin High School
High School Diploma
Read More