Nyia Burks
Houston,TX
Summary
Administrative expert specializing in client relationship management and data compliance. Experience in coordinating high-volume interactions and utilizing Salesforce for documentation, ensuring accuracy and confidentiality of sensitive information across various insurance processes.
Overview
3
3
years of professional experience
Work History
Licensed Insurance Agent
RESULTS CX
Texas
08.2025 - Current
- Assisted clients in selecting prescription drug plans tailored to their needs, enhancing their understanding of available options
- Managed high-volume client interactions, ensuring accurate and confidential record-keeping to uphold client trust
- Ensure compliance when handling sensitive personal and insurance data
- Use Salesforce, Outlook, and Citrix to document transactions and verify information
Senior Sales Agent
TTEC
Texas
10.2023 - 10.2025
- Resolved billing and service issues, enhancing customer satisfaction and retention
- Educated Medicare clients, ensuring accurate account records for compliance
- Tracked cases and updated records in Microsoft Office and Quickbase to streamline information flow
- Balanced high workload with strong attention to detail and organization
Agency Development Manager
Colonial Life
Texas
01.2023 - 01.2024
- Coordinated recruiting, onboarding, and training activities to ensure new hires were effectively integrated into the team
- Maintained personnel records and tracked licensing progress to support compliance and readiness of team members
- Coordinated team schedules and maintained documentation to foster clear communication and collaboration among team members.
Education
Bachelor's - Business Administration & Accounting
Strayer University
Washington, DC12-2026
Skills
- Insurance policy administration
- Salesforce expertise
- Customer service
- Data analysis
- Document management
- Data entry
- Microsoft Office proficiency
- QuickBase knowledge
- Office administration
- Team collaboration
- Conflict resolution
- Effective communication
- Negotiation skills
- Client relationship management
Accomplishments
- Cum Laude (Top 15%)
- Dean's List (Multiple Semesters)
Timeline
Licensed Insurance Agent
RESULTS CX
08.2025 - Current
Senior Sales Agent
TTEC
10.2023 - 10.2025
Agency Development Manager
Colonial Life
01.2023 - 01.2024
Bachelor's - Business Administration & Accounting
Strayer University