Desiree Douglas
Saint Augustine
Summary
Dedicated insurance professional with strong expertise in client management and communication. Proven ability to guide clients in selecting optimal insurance products while enhancing satisfaction through effective problem-solving.
Overview
4
4
years of professional experience
Work History
Licensed Insurance Agent
USAA
10.2024 - Current
- Guided clients in selecting suitable insurance products and coverage options to meet their needs.
- Clarified policy details, terms, and conditions to ensure comprehensive client understanding.
- Delivered prompt customer service, addressing client inquiries and concerns to enhance satisfaction.
- Maintained up-to-date knowledge of insurance regulations and industry trends for compliance.
Chiropractic Assistant
Monahan chiropractic
Saint Augustine
04.2023 - 10.2024
- Supported chiropractors during patient examinations and therapy sessions, enhancing patient care experience.
- Educated patients on treatment plans and exercises, facilitating informed participation in recovery.
- Coordinated patient appointments and managed scheduling, ensuring efficient clinic operations.
- Assisted patients with intake forms and medical history documentation.
Office Manager
Ime civil and surveying
Saint Augustine
08.2022 - 03.2023
- Managed office operations to streamline workflow and enhance organization.
- Implemented office policies to maintain a productive environment.
- Coordinated schedules and meetings for staff and clients to optimize time management.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services to ensure effective communication.
Education
Associate of Science - Cyber Security
Maryville University
04-2026
Skills
- Insurance expertise
- Insurance product expertise
- Policy administration
- Risk assessment
- Sales techniques
- Client management
- Client education
- Problem solving
- Communication skills
Timeline
Licensed Insurance Agent
USAA
10.2024 - Current
Chiropractic Assistant
Monahan chiropractic
04.2023 - 10.2024
Office Manager
Ime civil and surveying
08.2022 - 03.2023
Associate of Science - Cyber Security
Maryville University