Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelley Kelly

Celina

Summary

Licensed Insurance Agent with extensive expertise in policy processing and client relationship management. Proven track record of enhancing customer satisfaction through effective communication and emotional intelligence. Skilled in risk assessment and claims management, consistently delivering exceptional service while educating clients and agents on insurance products.

Overview

3
3
years of professional experience
1
1
Certification

Work History

General Lines Support/Licensed Insurance Agent

GEICO
Richardson
10.2024 - Current
  • Resolved client inquiries and provided timely support to enhance satisfaction.
  • Processed policy applications while ensuring accuracy of client records.
  • Educated clients on claims procedures and necessary documentation requirements.
  • Collaborated with underwriters to evaluate risks and establish policy terms.

Caregiver

Right at Home, Home Health Care
Knoxville
02.2023 - 10.2024
  • Facilitated daily living activities and personal care for clients.
  • Delivered companionship and emotional support to promote client well-being.
  • Coordinated transportation services for appointments and social events.

Licensed Insurance Agent

Unified Health Solutions
Dallas
04.2022 - 02.2023
  • Educated clients on diverse insurance products and coverage options.
  • Maintained accurate client records within company-specific management systems.
  • Collaborated with team members to resolve client inquiries and concerns promptly.
  • Assisted clients in completing insurance applications and claims processes efficiently.

Education

Associate of Science - Science

Volunteer State Community College
Gallatin, TN

Skills

  • Client relationship management
  • Policy processing
  • Claims management
  • Risk assessment
  • Insurance expertise
  • Customer service
  • Insurance product knowledge
  • Emotional intelligence
  • Licensed insurance agent
  • Property insurance
  • Auto insurance
  • Critical thinker
  • Effective communication
  • Interpersonal skills
  • Time management

Certification

  • General Lines License
  • Real Estate License

Timeline

General Lines Support/Licensed Insurance Agent

GEICO
10.2024 - Current

Caregiver

Right at Home, Home Health Care
02.2023 - 10.2024

Licensed Insurance Agent

Unified Health Solutions
04.2022 - 02.2023

Associate of Science - Science

Volunteer State Community College

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