Tiffany Guajardo
Brownsville
Summary
Diverse skilled associate with 13 years in managerial skills with fast paced sales. Strengths include leadership development, team building, organizing inventory, negotiations, up-selling, and facilitating communication. Detail-oriented and industrious professional with adaptable mentality and in-depth understanding of real estate and insurance sales. Focus on customer service and policy management. Experience includes building client relationships, advising on coverage options, and maintaining up-to-date knowledge of industry changes. Strong problem-solving skills combined with ability to negotiate successfully have consistently contributed to team success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Licensed General Lines Insurance Agent
VA Guarduardian Health
Brownsville
01.2017 - Current
- Surpassed company sales goals for new policies and personal downline of 500 agents.
- Facilitated communication with clients to assess needs and recommend optimal policies.
- Provided knowledge to enhance asset protection and cash value.
- Delivered leadership and training for new agents on industry best practices and policies and recruitment.
- Upsold additional products to existing policyholders and prospective clients.
- Assisted agents with underwriting processes to ensure policy accuracy and compliance.
Licensed Realtor
RCR Realty
Brownsville
06.2016 - Current
- Managed real estate transactions from initiation to closing, ensuring smooth processes throughout.
- Utilized CRM programs.
- Conducted weekly and monthly training sessions for sales agents, enhancing sales and recruiting techniques.
- Developed and tracked personalized marketing plans for individual homeowners, driving property sales.
- Negotiated purchase agreements between buyers and sellers.
- Collaborated with lenders, appraisers, title companies and inspectors during closings.
- Assisted investors with remodeling plans and costs to drive client profitability and long-term business retention.
Sales/Underwriting
Task US
Remote
01.2021 - 05.2021
- Utilized customer service skills for effective inbound and outbound communications.
- Conducted vehicle underwriting for assigned projects, assessing risk and coverage requirements.
- Organized and maintained both paper and electronic filing systems to enhance document retrieval.
- Scheduled appointments, meetings, travel arrangements, and conference calls for management.
- Provided administrative support to management staff, ensuring efficient office operations.
- Managed incoming mail by categorizing based on urgency; responded or forwarded inquiries as needed.
- Coordinated special events such as conferences and workshops to enhance team collaboration.
- Transcribed documents with high accuracy while monitoring employee attendance records for compliance.
Office Manager
J. Guajardo Jr
Brownsville
06.2007 - 05.2012
- Scheduled and coordinated meetings, appointments and Travel arrangements for owner.
- Maintained client relationships.
- Increased office organization by developing filing system and customer database protocols.
- Purchased and maintained office supply inventories, while mainlining or minimizing budget costs.
- Maintained office organization to support efficiency, professionalism and performance objectives.
- Developed new filing & organizational practices to keep structure on new drivers and find invoices, schedules, etc.
- Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
- Transitioned office to minimal paper usage to minimize office costs and transition to electronic usage.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Reviewed Federal and State regulations for drivers to minimize risks of violations.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Education
Bachelor's - Early Childhood Education
University Of Texas
Brownsville, TX12.2010
Bachelor's -
Texas A&M University
College Station, TX05.2007
Skills
Invoicing and billing
- Microsoft Office
- Report writing
- Scheduling and calendar management
- Training and coaching
- Customer relations
- Event coordination
- Sales development
- Contract negotiation
- Market research
- Purchase agreements
- Networking and business development
- Sales strategies
- Customer follow-up
- Lead development
- Customer service
- Relationship building
- Data management
Accomplishments
- Accredited Buyer's Representative
- Certified Pricing Specialist
- Seller's Representative Specialist
- 2018 Brownsville's Favorite Realtor
- 2019 Brownsville's Favorite Realtor
Additional Information
My strategic marketing and social skills have lead to strong Social Media Connections and a well-rounded clientele. My strengths include, recruiting, client relations, technical proficiency, presentation & reporting, sales, leadership, and training interpersonal skills. I am willing relocate if necessary.
Activities
- CASA Volunteer
- Catholic Church Volunteer-Bible School
Certification
- CRM (Customer Relatationship Management)
- Sellers Representative Specialist (SRS)
- Accredited Buyers Specialist (ABR)
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Sales/Underwriting
Task US
01.2021 - 05.2021
Licensed General Lines Insurance Agent
VA Guarduardian Health
01.2017 - Current
Licensed Realtor
RCR Realty
06.2016 - Current
Office Manager
J. Guajardo Jr
06.2007 - 05.2012
Bachelor's - Early Childhood Education
University Of Texas
Bachelor's -
Texas A&M University
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