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Associate Principal Engineer

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  Result Oriented, Customer Care Supervisor / Manager with experience in a fast-paced Call Center environment.
  Proficient in diffusing escalations and handling irate customers
  Expertise in performing data entry and maintaining accurate reports, spreadsheets with a typing speed of 40+ WPM.
  Skilled in customer retention tactics
  Proven ability working in a fast-paced, high-pressure environment while maintaining composure
  Excellent verbal / written communication, selling, marketing and customer service skills.
  Licensed Insurance Agent (Health, Life, Personal Lines) multiple States.
  Consult with potential clients about the features of different insurance policies, and customize insurance programs to suit individual clients.
  Analyze clients' current policies and financial situations to recommend suitable insurance solutions and suggest additions or changes to existing coverage.
  Provide solutions They assist clients with the insurance claims process and handle policy sales and renewals.
  Source, develop leads, prospect and continually network
  Possess a competitive sales drive
  Provide excellent customer service and maintain retention
  Enrollment of Health and Life insurance policies
  Consulting with Medicare-eligible consumers on healthcare plans and providing the best solution for their health and financial well-being.
  Answering questions related to coverage and annual changes on healthcare plans, pharmacy networks and drug formularies.
  Aiding customers with the enrollment process (sell)
  Consulting with Medicare-eligible consumers on healthcare plans and providing the best solution for their health and financial well-being
  . Answering questions related to coverage and annual changes on healthcare plans, pharmacy networks and drug formularies.
  Established solid, ongoing relationships with businesses/policyholders
  Secured appointments with business owners (leads provided) and individuals
  Educated employers/employees about AFLAC products and Core Benefits
  Serviced existing AFLAC accounts and policyholders
  Abiding by insurance standards and regulations


Dedicated insurance professional with strong expertise in client management and communication. Proven ability to guide clients in selecting optimal insurance products while enhancing satisfaction through effective problem-solving.

Licensed Insurance Agent with extensive expertise in policy processing and client relationship management. Proven track record of enhancing customer satisfaction through effective communication and emotional intelligence. Skilled in risk assessment and claims management, consistently delivering exceptional service while educating clients and agents on insurance products.

Dynamic Licensed Insurance Agent with proven expertise in life and commercial insurance sales at The Ware Agency. Adept at client relationship building and policy presentation, I excel in generating premium income and expanding client bases. My strong negotiation skills and solution-oriented approach drive successful outcomes in a competitive market.

Shannon Bortell

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Licensed Insurance Agent

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Associate of Science - Radiography

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Licensed Insurance Agent

Associate of Science - Radiography

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