Ezechiel Louis-Jean
Smyrna,DE
Summary
EHR/EMR Credentialed Trainer with experience supporting the design, development and maintenance of training curriculum and environments. Seeking to obtain a position as a Principal Trainer/Analyst. Provide EMR Training for the medical professionals and system super users. Accustomed to handling sensitive and confidential patient health information in according to HIPPA guidelines. Trained Physician with the use of Dragon for dictation. PPMS, eMAR Experience with classroom and one on one training in relationship to various EMR/EHR systems Extensive knowledge of inpatient orders, patient care documentation/charting, medication Reconciliation, and Depart Process Strong interpersonal and organizational skills with extensive attention given to detail Experience with the build, configuration, and testing of training environments
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Epic ASAP / Personalization Lab
Cleveland Clinic
Dover, OH
10.2023 - 11.2023
- Epic Inpatient Go-Live Implementation for ASAP/Personalization lab.
- Provided elbow to elbow Epic Support to Physicians and Nursing Staff on ASAP, ClinDoc and CPOE.
- One on One training with providers in the personalization lab.
- One on One training for physicians and mid-level providers in various specialties (ED ASAP, Hospitalist, and Consulting Providers, )
- Trained Physicians on preference list composer, smart tools functions, creating favorite medications, order panels, discharge,admissions and transfer process.
- Trained Physician on E-prescriptions
- Trained Providers on Haiku and Canto.
- Trained end Users (providers) on how to successfully use the Epic ASAP and ClinDoc applications.
- Assisted ED Provider's with orders entry, Co-signing orders, Smart tool documentation.
- Assisted ED Provider's with pt's discharge and admit process.
- Assisted Physicians in creating and editing notes.
- Trained Nurses on patient movement and pt's assessment.
- Assisted Providers and other clinicians with preference list, smart tools and with CPOE questions.
- Educated End-Users on the use of the best practice function.
- Ongoing support for clinical and anatomic pathology (AP) lab users.
- Assisted End-Users on Exam Management and online work list.
- Elbow to Elbow Support on Order Entry, Results,Patient List, Work List Manager,Specimen Receiving.
- Provide one-on-one training for physicians when needed to assist with understanding of CPOE.
- Provided one-on-one training to physicians on creating pt list, admission orders, admit and discharge possess.
- Supported Physicians with orders entry, Co-signing orders, Smart tool documentation.
- Identify, troubleshoot and report any errors and printer issues to the Command center
- Report system and workflow issues and follow up with the end user on reported issues.
- Coordinated user support issues for EPIC through the Help Desk ticket system and identifies problem areas that require additional analysis and repair.
Senior Epic Team Lead
WVU Medicine
Oakland, MD
07.2023 - 08.2023
- ATE Team Lead for Inpatient ASAP, ClinDoc, Optime, and Ambulatory Cadence.
- Provide day to day inputs to team members
- Managed a team of 15 ATE's.
- Successfully managed ATE's Check-in and Check-out log.
- Participated in team meetings by providing information and feedback.
- Providing ATE's feedback and delivering during evaluations.
- Assigned duties to ATE'S , monitor workflow, and monitor ATE'S performance.
- Successfully managed ATE's productivity, assigned and reassigned units if needed.
- Report daily success and challenges of the end-users to the project manager.
- Successfully managed day to day rounds to different units , to guider feedback from ATE's and unit manager regarding end-users performance.
Epic ATE Support Specialist
Cleveland Clinic
West Palm Beach, FL
04.2023 - 05.2023
- Epic Inpatient Go-Live Implementation for ASAP. ClinDoc, Beaker and Radiant.
- Trained Physicians on preference list composer, smart tools functions, creating favorite medications, order panels, discharge,admissions and transfer process.
- Trained Physicians on Dragon and creating dragon commands.
- One on One training with providers in the personalization lab.
- Trained Providers on Haiku and Canto.
- Trained Physician on E-prescriptions.
- Trained ED Provider's on ASAP.
- Provided elbow to elbow Epic Support to Physicians and Nursing Staff on ASAP, ClinDoc and CPOE.
- Assisted ED Provider's with orders entry, Co-signing orders, Smart tool documentation.
- Assisted ED Provider's with pt's discharge and admit process.
- Assisted Physicians in creating and editing notes.
- Trained Nurses on patient movement and pt's assessment.
- Assisted Providers and other clinicians with preference list, smart tools and with CPOE questions.
- Educated End-Users on the use of the best practice function.
- Ongoing support for clinical and anatomic pathology (AP) lab users
- Assisted End-Users on Exam Management and online work list.
- Elbow to Elbow Support on Order Entry, Results,Patient List, Work List Manager,Specimen Receiving.
- Provide one-on-one training for physicians when needed to assist with understanding of CPOE.
- Provided one-on-one training to physicians on creating pt list, admission orders, admit and discharge possess.
- Supported Physicians with orders entry, Co-signing orders, Smart tool documentation.
- Identify, troubleshoot and report any errors and printer issues to the Command center
- Report system and workflow issues and follow up with the end user on reported issues.
- Coordinated user support issues for EPIC through the Help Desk ticket system and identifies problem areas that require additional analysis and repair.
Epic Credentialed Trainer/Team Lead
Juravinski Hospital, Hamilton Health Sciences
Hamilton, ON, CA
06.2022 - 08.2022
- Epic Inpatient Go-Live Implementation Credentialed Trainer / Team Lead for ASAP /ClinDoc/ Outpatient Units, Optime, and Beacon.
- Trained Physicians on preference list composer, smart tools functions, creating favorite medications, order panels, discharge,admissions and transfer process
- Trained Physician on how to complete assessment and plan.
- A working knowledge of the ambulatory clinical environment
- Classroom training of physicians and mid-level providers in various specialties (ED ASAP, Hospitalist, and Consulting Providers, )
- Assisted Principal Trainer with curriculum design
- Trained Anesthesia Providers, NP personalization classes
- Managed classroom attendance and ensured that LMS was updated for each training session
- Assisted Principal Trainer with curriculum design
- Trained end Users (providers) on how to successfully use the Epic ASAP, ClinDoc, Optime and radiant applications
- Trained Providers on Haiku and Canto
- Developed training materials for users on how to use Epic ATE applications effectively.
- Resolved issues reported by End-Users regarding usage of Epic ATE applications.
- Participated in meetings with PM discuss Classroom End-Users training objectives.
- Maintained positive working relationship with fellow staff and management.
- Developed training materials for one and one training for physicians and nurses.
- Provide day to day inputs to team members
- Managed a team of 25 ATE's.
- Successfully managed ATE's Check-in and Check-out log.
- Participated in team meetings by providing information and feedback.
- Providing ATE's feedback and delivering during evaluations.
- Assigned duties to ATE'S , monitor workflow, and monitor ATE'S performance.
- Successfully managed ATE's productivity, assigned and reassigned units if needed.
- Report daily success and challenges of the end-users to the project manager.
- Successfully managed day to day rounds to different units , to guider feedback from ATE's and unit manager regarding end-users performance.
Epic Credentialed Trainer /Personalization Lab
Hamilton Health Science
Hamilton, ON, CA
05.2022 - 06.2022
- Provided classroom training for personalization Lab
- Trained Physicians on preference list composer, smart tools functions, creating favorite medications, order panels, discharge,admissions and transfer process.
- Trained Physician on how to complete assessment and plan.
- A working knowledge of the ambulatory clinical environment
- Classroom training of physicians and mid-level providers in various specialties (ED ASAP, Hospitalist, and Consulting Providers, )
- Assisted Principal Trainer with curriculum design
- Trained Anesthesia Providers, NP personalization classes
- Managed classroom attendance and ensured that LMS was updated for each training session
- Assisted Principal Trainer with curriculum design
- Trained end Users (providers) on how to successfully use the Epic ASAP, ClinDoc, Optime and radiant applications
- Trained Providers on Haiku and Canto
- Supports all elements of applications training planning, design, development, and implementation
- Delivered training for providers on various Epic applications
- Created user documentation, including job aids and quick reference guides.
- Facilitated classroom instruction utilizing a variety of teaching methods.
- Supported users by providing post go-live assistance when necessary.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Created and offered additional materials to enhance training.
- Trained Physicians on Dragon and creating dragon commands
- Provided Classroom training for new Clinical staff on ambulatory workflow
- Trained Physician on how to complete assessment and plan.
- Assess and report all trainee performance to their respective management via established Clinical Informatics methods
- Develops detailed curriculum content that includes quick reference materials, job aids and scenarios
- Performed troubleshooting, optimization of application software Testing and Workflows as needed to ensure functionality.
- Troubleshoots problems and questions from end users
- Trained Physician on how to enter reason for visit, review of systems and entering ,vitals and diagnoses.
- Trained Clinical staff on entering encounter data in the Allscripts Pro
- Trained Staff on documenting History & Physical and change Encounter date
- Trained Physician on E-prescriptions
- Educate clinical staff on documentation, H&P and ROS Billing
- Physician Documentation Classroom training
- Trained Physician on creating outpatient, Print, edit and customize integrated patient education.
- Trained Workflow/Inbox functionality within Ambulatory and SHM functionality
- Trained ambulatory clinical staff on understanding of CPOE, eMar, Patient List, and Worklists Manager, administers the pain medication and performs KBMA workflow from the Worklists manager and Entering Home Medication
- Trained Physician with the use of Dragon for dictation.
- Assisted providers in the simulation and personalization labs
- Worked one on one with providers in the personalization lab
- Provided classroom for ED Physicians, Radiologist
- Hospitalist,Residents,Surgeons and Anesthesiologist.
Senior Epic Team Lead
Froedtert Health
Milwaukee, WI
04.2022 - 05.2022
- ATE Team Lead for Inpatient ASAP, ClinDoc, Optime, and Ambulatory Cadence.
- Provide day to day inputs to team members
- Managed a team of 45 ATE's.
- Successfully managed ATE's Check-in and Check-out log.
- Participated in team meetings by providing information and feedback.
- Providing ATE's feedback and delivering during evaluations.
- Assigned duties to ATE'S , monitor workflow, and monitor ATE'S performance.
- Successfully managed ATE's productivity, assigned and reassigned units if needed.
- Report daily success and challenges of the end-users to the project manager.
- Successfully managed day to day rounds to different units , to guider feedback from ATE's and unit manager regarding end-users performance.
Epic ATE Support Specialist
VCU HEALTH
Richmond, VA
12.2021 - 12.2021
- Epic Inpatient Go-Live Implementation Support for ClinDoc/ ASAP/ ED Reg
- Provided elbow to elbow Epic Support to Physicians and Nursing Staff on ASAP, ClinDoc and ED Reg
- Provided one-on-one education to End-Users on navigating Epic systems
- Supported Physicians with orders entry, Co-signing orders, Smart tool documentation
- Assisted ED registration staff with patient registration and Pre- admit encounters.
- Provided elbow to elbow Epic Support to Physicians and Nursing Staff on ASAP, ClinDoc and CPOE.
- Assisted Provider to set up and utilize Smart tools,Smart set,Smart links and Smart phrases.
- Support physicians in ordering medications and procedures,acknowledge orders,change medication default and sign orders.
- Provided elbow support for Physicians on ClinDoc, CPOE.
- Provided support for physicians in using navigators during the rounding,Transfer,Admission, and Discharge process..
- Supported Physicians with orders entry, Co-signing orders, Smart tool documentation.
- Assisted ED Provider's with orders entry, Co-signing orders, Smart tool documentation.
- Assisted ED Provider's with pt's discharge and admit process.
- Assisted Physicians in creating and editing notes.
- Trained Nurses on patient movement and pt's assessment.
- Assisted Providers and other clinicians with preference list, smart tools and with CPOE questions.
- Educated End-Users on the use of the best practice function.
- Provide one-on-one training for physicians when needed to assist with understanding of CPOE.
- Provided one-on-one training to physicians on creating pt list, admission orders, admit and discharge possess.
- Supported Physicians with orders entry, Co-signing orders, Smart tool documentation.
- Identify, troubleshoot and report any errors and printer issues to the Command center
- Report system and workflow issues and follow up with the end user on reported issues.
- Coordinated user support issues for EPIC through the Help Desk ticket system and identifies problem areas that require additional analysis and repair.
Epic ATE Support Specialist
UVMMC
Burlington, VT
11.2021 - 11.2021
- Epic Inpatient Go-Live Implementation Support for ClinDoc/ ASAP/ ED Reg
- Provided elbow to elbow Epic Support to Physicians and Nursing Staff on ASAP, ClinDoc and ED Reg
- Provided one-on-one education to End-Users on navigating Epic systems
- Supported Physicians with orders entry, Co-signing orders, Smart tool documentation
- Assisted ED registration staff with patient registration and Pre- admit encounters.
- Provided elbow to elbow Epic Support to Physicians and Nursing Staff on ASAP, ClinDoc and CPOE.
- Assisted ED Provider's with orders entry, Co-signing orders, Smart tool documentation.
- Assisted ED Provider's with pt's discharge and admit process.
- Assisted Physicians in creating and editing notes.
- Trained Nurses on patient movement and pt's assessment.
- Assisted Providers and other clinicians with preference list, smart tools and with CPOE questions.
- Educated End-Users on the use of the best practice function.
- Provide one-on-one training for physicians when needed to assist with understanding of CPOE.
- Provided one-on-one training to physicians on creating pt list, admission orders, admit and discharge possess.
- Supported Physicians with orders entry, Co-signing orders, Smart tool documentation.
- Identify, troubleshoot and report any errors and printer issues to the Command center
- Report system and workflow issues and follow up with the end user on reported issues.
- Coordinated user support issues for EPIC through the Help Desk ticket system and identifies problem areas that require additional analysis and repair.
Senior Epic Team Lead
Boys Town National Research Hospital
Omaha, NE
09.2021 - 10.2021
- ATE Team Lead for Inpatient ClinDoc, Optime, Beaker and Ambulatory Cadence
- Provide day to day inputs to team members
- Managed a team of 55 ATE's.
- Successfully managed ATE's Check-in and Check-out log.
- Participated in team meetings by providing information and feedback.
- Providing ATE's feedback and delivering during evaluations.
- Assigned duties to ATE'S , monitor workflow, and monitor ATE'S performance.
- Successfully managed ATE's productivity, assigned and reassigned units if needed.
- Report daily success and challenges of the end-users to the project manager.
- Successfully managed day to day rounds to different units , to guider feedback from ATE's and unit manager regarding end-users performance.
Epic ATE Support Specialist
BJC Healthcare
St Louis, MO
06.2021 - 06.2021
- Epic Inpatient Go-Live Implementation for ASAP. ClinDoc and Beaker
- Provided elbow to elbow Epic Support to Physicians and Nursing Staff on ASAP, ClinDoc and CPOE.
- Assisted ED Provider's with orders entry, Co-signing orders, Smart tool documentation.
- Assisted ED Provider's with pt's discharge and admit process.
- Assisted Physicians in creating and editing notes.
- Trained Nurses on patient movement and pt's assessment.
- Assisted Providers and other clinicians with preference list, smart tools and with CPOE questions.
- Educated End-Users on the use of the best practice function.
- Elbow to Elbow Support on Order Entry, Results,Patient List, Work List Manager,Specimen Receiving.
- Provide one-on-one training for physicians when needed to assist with understanding of CPOE.
- Provided one-on-one training to physicians on creating pt list, admission orders, admit and discharge possess.
- Supported Physicians with orders entry, Co-signing orders, Smart tool documentation.
- Identify, troubleshoot and report any errors and printer issues to the Command center
- Report system and workflow issues and follow up with the end user on reported issues.
- Coordinated user support issues for EPIC through the Help Desk ticket system and identifies problem areas that require additional analysis and repair.
Epic ATE Support Specialist
Orlando Health
Orlando, FL
05.2021 - 06.2021
- Provided elbow to elbow EPIC support to Physicians and Nursing staff in Oncology clinic on Beacon and Cadence.
- Assisted front desk with patient registration and scheduling appointments in HOD department
- Assisted Providers and other clinicians with preference list, smart tools.
- Supported Physicians with orders entry, Co-signing orders, Smart tool documentation.
- Assisted providers with MAPS Query and Attestation
- Assisted Nurses with releasing and re-timing Treatment Plan Orders.
- Assisted Nurses with Therapy Plan Orders for Line Care
- Assisted Pharmacist with Medication Reconciliation.
- Assisted MA's and Pharmacist with medication list review , Vital signs/ weight/ Pain Assessment / Tobacco History,
- Identify, troubleshoot and report any errors and printer issues to the Command center.
- Report system and workflow issues and follow up with the end user on reported issues.
Epic ATE Support Specialist
Bronson Healthcare
Kalamazoo, MI
01.2021 - 02.2021
- Epic Inpatient Go-Live Implementation for Oncology clinic on Beacon and Cadence..
- Provided elbow to elbow EPIC support to Physicians and Nursing staff in Oncology clinic on Beacon and Cadence.
- Assisted front desk with patient registration and scheduling appointments in HOD department
- Assisted Providers and other clinicians with preference list, smart tools.
- Supported Physicians with orders entry, Co-signing orders, Smart tool documentation.
- Assisted providers with MAPS Query and Attestation
- Assisted Nurses with releasing and re-timing Treatment Plan Orders.
- Assisted Nurses with Therapy Plan Orders for Line Care
- Assisted Pharmacist with Medication Reconciliation.
- Assisted MA's and Pharmacist with medication list review , Vital signs/ weight/ Pain Assessment / Tobacco History,
- Identify, troubleshoot and report any errors and printer issues to the Command center.
- Report system and workflow issues and follow up with the end user on reported issues.
Epic ATE Support Specialist
SolutionHealth
Nashua, NH
12.2020 - 01.2021
- Epic Inpatient Go-Live Implementation Support for ClinDoc/ ASAP/ ED Reg
- Provided elbow to elbow Epic Support to Physicians and Nursing Staff on ASAP, ClinDoc and ED Reg
- Provided one-on-one education to End-Users on navigating Epic systems
- Supported Physicians with orders entry, Co-signing orders, Smart tool documentation
- Assisted ED registration staff with patient registration and Pre- admit encounters.
- Provided elbow to elbow Epic Support to Physicians and Nursing Staff on ASAP, ClinDoc and CPOE.
- Assisted ED Provider's with orders entry, Co-signing orders, Smart tool documentation.
- Assisted ED Provider's with pt's discharge and admit process.
- Assisted Physicians in creating and editing notes.
- Trained Nurses on patient movement and pt's assessment.
- Assisted Providers and other clinicians with preference list, smart tools and with CPOE questions.
- Educated End-Users on the use of the best practice function.
- Provide one-on-one training for physicians when needed to assist with understanding of CPOE.
- Provided one-on-one training to physicians on creating pt list, admission orders, admit and discharge possess.
- Supported Physicians with orders entry, Co-signing orders, Smart tool documentation.
- Identify, troubleshoot and report any errors and printer issues to the Command center
- Report system and workflow issues and follow up with the end user on reported issues.
- Coordinated user support issues for EPIC through the Help Desk ticket system and identifies problem areas that require additional analysis and repair.
Epic ATE Support Specialist
Cape Cod Healthcare
Hyannis, MA
11.2020 - 12.2020
- Epic Inpatient Go-Live Implementation Support for ClinDoc/ ASAP/ ED Reg
- Provided elbow to elbow Epic Support to Physicians and Nursing Staff on ASAP, ClinDoc and ED Reg
- Provided one-on-one education to End-Users on navigating Epic systems
- Supported Physicians with orders entry, Co-signing orders, Smart tool documentation
- Assisted ED registration staff with patient registration and Pre- admit encounters.
- Provided elbow to elbow Epic Support to Physicians and Nursing Staff on ASAP, ClinDoc and CPOE.
- Assisted ED Provider's with orders entry, Co-signing orders, Smart tool documentation.
- Assisted ED Provider's with pt's discharge and admit process.
- Assisted Physicians in creating and editing notes.
- Trained Nurses on patient movement and pt's assessment.
- Assisted Providers and other clinicians with preference list, smart tools and with CPOE questions.
- Educated End-Users on the use of the best practice function.
- Provide one-on-one training for physicians when needed to assist with understanding of CPOE.
- Provided one-on-one training to physicians on creating pt list, admission orders, admit and discharge possess.
- Supported Physicians with orders entry, Co-signing orders, Smart tool documentation.
- Identify, troubleshoot and report any errors and printer issues to the Command center
- Report system and workflow issues and follow up with the end user on reported issues.
- Coordinated user support issues for EPIC through the Help Desk ticket system and identifies problem areas that require additional analysis and repair.
Meditech Expanse Trainer
Regional Health Harzad Tug Valley
McDowell, ARH
03.2019 - 05.2019
- Trained Physicians on Meditech Expanse Acute(general) and Ambulatory(general)
- Trained providers on placing prescriptions, labs order departure, follow up process managed
- Trained Staff on patient Face Sheets, past problems list, past medical history, past surgical history using
- Allscripts Pro
- Typicals, sign list and customize widgets preferences
- Trained providers on creating Typicals
- Trained providers on placing orders setting Mmodal commands
- Trained providers on how to properly chart on patients from Acute as well as the Ambulatory side
- Of Meditech
- Trained providers on discharge process, transfer process and ordering process
- Trained providers on Admission Orders
- Trained providers on Hold Queue, H&P entry, Chart review customization
- Trained NP on admit, discharge, and transfer process
- Trained NP on chart navigator ,review and complete documentation
- Educate providers on the importance of the hold queue orders and when to actually utilize this
- Function
- Trained providers on completing the workload and sign list
- Trained ED providers on discharge plan, admit and transfer process for ED patients
- Trained ED providers on creating order favorites
- Trained providers on entering clinic orders, creating typicals and creating Mmodals commands
- Trained Physicians to use favorites, medication reconciliation
- Trained Physician that had not been able to attend group training
- Set up test patients and scenarios for provider training
- Implemented Meditech Expanse training for 4 Facilities,17 Clinics
- Provided weekly Status reports for physicians training
- Trained providers in Acute status board and Ambulatory clinical
- Trained Ambulatory providers on office visit note.
Epic Credentialed Trainer
Infirmary Health Systems
Mobile, AL
10.2018 - 11.2018
- Provided classroom training for personalization Lab
- Trained Physicians on preference list composer, smart tools functions, creating favorite medications, order panels, discharge,admissions and transfer process
- Trained Physician on how to complete assessment and plan using Allscripts Professional
- A working knowledge of the ambulatory clinical environment
- Classroom training of physicians and mid-level providers in various specialties (ED ASAP, Hospitalist, and
- Consulting Providers, )
- Assisted Principal Trainer with curriculum design
- Trained Anesthesia Providers, NP personalization classes
- Managed classroom attendance and ensured that LMS was updated for each training session
- Assisted Principal Trainer with curriculum design
- Trained end Users (providers) on how to successfully use the Epic ASAP, ClinDoc, Optime and radiant applications
- Trained Providers on Haiku and Canto
- Supports all elements of applications training planning, design, development, and implementation
- Delivered training for providers on various Epic applications
- Trained Physicians on Dragon and creating dragon commands
- Provided Classroom training for new Clinical staff on ambulatory workflow
- Trained Physician on how to complete assessment and plan
- Assess and report all trainee performance to their respective management via established Clinical Informatics methods
- Develops detailed curriculum content that includes quick reference materials, job aids and scenarios
- Performed troubleshooting,maintenance and optimization of application software
- Application Testing
- Workflows as needed to ensure functionality
- Troubleshoots problems and questions from end users
- Trained Physician on how to enter reason for visit, review of systems and entering ,vitals and diagnoses
- Trained Clinical staff on entering encounter data in the Allscripts Pro
- Trained Staff on documenting History & Physical and change Encounter date
- Trained Physician on E-prescriptions
- Educate clinical staff on documentation, H&P and ROS Billing
- Physician Documentation Classroom training
- Trained Physician on creating outpatient, Print, edit and customize integrated patient education.
- Trained Workflow/Inbox functionality within Ambulatory and SHM functionality
- Trained ambulatory clinical staff on understanding of CPOE, eMar, Patient List, and Worklists Manager, administers the pain medication and performs KBMA workflow from the Worklists manager and Entering Home Medication
- Trained Physician with the use of Dragon for dictation
- PPMS, eMAR
- Assisted providers in the simulation and personalization labs
- Worked one on one with providers in the personalization lab
- Provided classroom for ED Physicians, Radiologist
- Hospitalist,Residents,Surgeons and Anesthesiologist.
Epic Zone Lead/Support Specialist
Covenant- St. Joseph Hospital
Nashua, NH
05.2018 - 06.2018
- Zoon Lead for Cadence, Prelude, for supporting staff at Midwifery Clinic
- Provided elbow to elbow Epic Support to Physicians, Nurses and front desk staff in Midwifery clinic on Cadence/Prelude and ClinDoc .
- Assisted Providers and other clinicians with preference list, smart tools and with CPOE questions.
- Provide one-on-one training for physicians when needed to assist with understanding of CPOE. .
- Identify and report workflow and/ or system configuration improvements.
- Liaison between application teams to troubleshoot build issues and research solutions.
- Assisted front desk with patient registration and scheduling appointments in the HOD department.
- Assisting end users in Documenting Flowsheet Vitals, Assessment, and other clinical Documentation
Epic Ambulatory Go-Live Support ATE Specialist
Moyo Clinic
Rochester, MN
04.2018 - 05.2018
- Provided comprehensive Epic Ambulatory Go-Live support to end users.
- Support front desk with check in and check out patient with follow up appointment
- Assisted front desk with patient look up, appointment scheduling and registration .
- Assisted front desk with patient registration and check in and check out process
- Assisted Ma's on creating telephone encounters.
- Assisted Physicians with in creating an addendum and update visit diagnosis.
- Assisted Physicians and Nurses with Discharge Process.
- Assisted Ma's and nurses with routing patient requesting refill medications to Physicians.
- Assisted Physicians with medication reconciliation.
- Assisted Physicians and Nurses with admission and transfer process.
- Trained Physicians on how to document encounters, manage their In Basket and co-signed orders.
- Provided training to Physicians and Nurses on how to use In Basket
- Provided training to Physicians on how to use Smart Text,Smart Phase and Smart Links effectively in writing progress note
- Trained Physicians in writing H&P note using note writer.
Epic ATE Support Specialist/Epic Credentialed Trainer
Reid Health
Richmond, IN
03.2018 - 04.2018
- Epic Inpatient Go-Live Implementation Credentialed Trainer / ATE Support for ASAP /ClinDoc/ Outpatient Units, Optime, and Beacon.
- Trained Physicians on preference list composer, smart tools functions, creating favorite medications, order panels, discharge,admissions and transfer process
- Trained Physician on how to complete assessment and plan.
- Trained Physicians on Treatment Plan.
- A working knowledge of the ambulatory clinical environment
- One on One training with physicians and mid-level providers in various specialties (ED ASAP, Hospitalist, and Consulting Providers, )
- Trained Anesthesia Providers, NP pn personalization Lab.
- Trained end Users (providers) on how to successfully use the Epic ASAP, ClinDoc, Optime and radiant applications
- Trained Providers on Dragon.
- Assisted Clinical Informatics team with the creation and maintenance of documentation related to Epic ATE procedures, processes and workflows.
- Developed training materials for users on how to use Epic ATE applications effectively.
- Resolved issues reported by End-Users regarding usage of Epic ATE applications.
- Maintained positive working relationship with fellow staff and management.
- Developed training materials for one and one training for physicians and nurses.
- Provide day to day inputs to the project manager.
- Participated in team meetings by providing information and feedback.
Epic ATE Support Specialist
Allegheny General Hospital
Pittsburgh, PA
02.2018 - 03.2018
- Epic Inpatient Go-Live Implementation for ASAP. ClinDoc, Beaker and Radiant
- Provided elbow to elbow Epic Support to Physicians and Nursing Staff on ASAP, ClinDoc and CPOE.
- Assisted ED Provider's with orders entry, Co-signing orders, Smart tool documentation.
- Assisted ED Provider's with pt's discharge and admit process.
- Assisted Provider to set up and utilize Smart tools,Smart set,Smart links and Smart phrases.
- Assisted Physicians in creating and editing notes.
- Trained Nurses on patient movement and pt's assessment.
- Assisted Providers and other clinicians with preference list, smart tools and with CPOE questions.
- Educated End-Users on the use of the best practice function.
- Ongoing support for clinical and anatomic pathology (AP) lab users
- Assisted End-Users on Exam Management and online work list.
- Elbow to Elbow Support on Order Entry, Results,Patient List, Work List Manager,Specimen Receiving.
- Provide one-on-one training for physicians when needed to assist with understanding of CPOE.
- Provided one-on-one training to physicians on creating pt list, admission orders, admit and discharge possess.
- Supported Physicians with orders entry, Co-signing orders, Smart tool documentation.
- Identify, troubleshoot and report any errors and printer issues to the Command center
- Report system and workflow issues and follow up with the end user on reported issues.
- Coordinated user support issues for EPIC through the Help Desk ticket system and identifies problem areas that require additional analysis and repair.
- Support physicians in ordering medications and procedures,acknowledge orders,change medication default and sign orders.
- Provided elbow support for Physicians on ClinDoc, CPOE.
- Provided support for physicians in using navigators during the rounding,Transfer,Admission, and Discharge process.
Epic Credentialed Trainer/ Beaker Elbow Support
Avita Health System - Ontario Hospital
Ontario, OH
08.2017 - 09.2017
- Elbow to Elbow Support Order Entry, Results,Patient List, Work List Manager,Specimen Receiving.
- Responded to user issues and trained the users with the applications.
- Provided one on one training and support end-users.
- Provided training and support to medical providers and staff nurses on clinical units with knowledge of Epic software System support included but not limited to: entering new orders and lab.
- Ongoing support for clinical and anatomic pathology (AP) lab end-users.
- Provided support with reports and label printing issues.
- Provided on-site support for end-users during go-live activities.
- Created user documentation, including job aids and quick reference guides.
- Facilitated classroom instruction utilizing a variety of teaching methods.
- Supported users by providing post go-live assistance when necessary.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Created and offered additional materials to enhance training.
Epic ATE Support Specialist/Trainer
Sky Lakes Medical Center
Klamath Falls, OR
08.2015 - 09.2015
- Epic Inpatient Go-Live Implementation Credentialed Trainer / Epic ATE Support for ASAP and ClinDoc
- Trained Physicians on preference list composer, smart tools functions, creating favorite medications, order panels, discharge,admissions and transfer process
- Trained Physician on how to complete assessment and plan.
- A working knowledge of the ambulatory clinical environment
- One on One training with physicians and mid-level providers in various specialties (ED ASAP, Hospitalist, and Consulting Providers, )
- Trained Anesthesia Providers, NP pn personalization Lab.
- Trained end Users (providers) on how to successfully use the Epic ASAP, ClinDoc, Optime and radiant applications
- Trained Providers on Dragon.
- Assisted Clinical Informatics team with the creation and maintenance of documentation related to Epic ATE procedures, processes and workflows.
- Developed training materials for users on how to use Epic ATE applications effectively.
- Resolved issues reported by End-Users regarding usage of Epic ATE applications.
- Maintained positive working relationship with fellow staff and management.
- Developed training materials for one and one training for physicians and nurses.
- Provide day to day inputs to the project manager.
- Participated in team meetings by providing information and feedback.
- Providing ATE's feedback and delivering during evaluations.
- Successfully managed ATE's productivity, assigned and reassigned units if needed.
- Report daily success and challenges of the end-users to the project manager.
- Successfully float to different units , to guider feedback from unit manager's.
- Maintained positive working relationship with fellow staff and management.
- Developed training materials for one and one training for physicians and nurses.
- Assisted Provider to set up and utilize Smart tools,Smart set,Smart links and Smart phrases.
- Support physicians in ordering medications and procedures,acknowledge orders,change medication default and sign orders.
- Provided elbow support for Physicians on ClinDoc, CPOE.
- Provided support for physicians in using navigators during the rounding,Transfer,Admission, and Discharge process..
- Supported Physicians with orders entry, Co-signing orders, Smart tool documentation.
Epic OpTime Go-Live Support Specialist
Novant Health, Inc
Thomasville, NC
03.2015 - 04.2015
- Provided elbow support for Physicians on Surgical Units(Optime & Anesthesia Module).
- Provided Epic OpTime-specific training to end users and clinicians, ensuring a successful go-live event.
- Supported Pre-Op,Intra-Op and Post/Op Nurses with patient documentation
- Trained Staff on how to accurately documented treatment, medications, IVs administrated, patient discharge instructions and follow up care.
- Provided assistance to doctors/surgeons/ anesthesia on how to select and release their orders to become active and how to activate PCA in post procedure.
- Assist Anesthesiologist with Intra-Op documentation of medicine.
- Provided elbow support to Physicians using order sets, documenting progress notes, building Smart text and Smart phrases with Smart tools and setting up preference list.
Epic OpTime/Anesthesia Specialist
Novant Health
Winston-Salem, NC
08.2014 - 09.2014
- Provided elbow support for Physicians on Surgical Units(Optime & Anesthesia Module).
- Supported Pre-Op,Intra-Op and Post/Op Nurses with patient doc.
- Supported Nurses in Clinical documentation, Med Admin & Bed Assignment.
- Assisted Anesthesiologist with Intra-Op documentation of medicine.
- Assisted Anesthesiologist with OR case.
- Provided Epic OpTime-specific training to end users and clinicians, ensuring a successful go-live event.
- Supported Pre-Op,Intra-Op and Post/Op Nurses with patient documentation
- Trained Staff on how to accurately documented treatment, medications, IVs administrated, patient discharge instructions and follow up care.
- Provided assistance to doctors/surgeons/ anesthesia on how to select and release their orders to become active and how to activate PCA in post procedure.
- Assist Anesthesiologist with Intra-Op documentation of medicine.
- Provided elbow support to Physicians using order sets, documenting progress notes, building Smart text and Smart phrases with Smart tools and setting up preference list.
Education
Associate Degree - Computer Science
New York City Tech University
Skills
- Credentialed Trainer; FirstNet,ASAP, PowerChart, SurgiNet-Anesthesia, Meditech Expanse , Allscripts
- Optime, Orders, Clindoc, Grand Central, Cadence, Ambulatory
- Highly organized with great attention to detail and follow through
- Excellent client relationship skills and proven ability to form strong relationships within a user base
- Strong analytical ability
- Good computer knowledge
- Ability to problem solve- and work collaboratively with a strong solution driven mind-set
- Ability to come up to speed quickly on new applications
- Ability to effectively articulate the transfer of knowledge to others in written and verbal form
- Strong PC skills
- Excellent English verbal and writing skills with an emphasis on training documentation and marketing
- Communications
- Ability to multi-task
Certification
ServiceNow Certified System Administrator
Credentialed Trainer(Allscripts/Cerner/Epic)
ServiceNow
CompUSA: A+ Network+
Windows 95 Introduction & Intermediate
Network Fundamentals
A+ Introduction
Area Of Expertise ( Allscripts)
Allscripts Pro
19 to V22(allscripts)
V11.1to V15.1(allscripts)
Allscripts Enterprise EHR Version 11.2
TouchWorks(Allscripts)
SCM from 5.5 to 16.3
Timeline
Senior Epic ASAP / Personalization Lab
Cleveland Clinic
10.2023 - 11.2023
Senior Epic Team Lead
WVU Medicine
07.2023 - 08.2023
Epic ATE Support Specialist
Cleveland Clinic
04.2023 - 05.2023
Epic Credentialed Trainer/Team Lead
Juravinski Hospital, Hamilton Health Sciences
06.2022 - 08.2022
Epic Credentialed Trainer /Personalization Lab
Hamilton Health Science
05.2022 - 06.2022
Senior Epic Team Lead
Froedtert Health
04.2022 - 05.2022
Epic ATE Support Specialist
VCU HEALTH
12.2021 - 12.2021
Epic ATE Support Specialist
UVMMC
11.2021 - 11.2021
Senior Epic Team Lead
Boys Town National Research Hospital
09.2021 - 10.2021
Epic ATE Support Specialist
BJC Healthcare
06.2021 - 06.2021
Epic ATE Support Specialist
Orlando Health
05.2021 - 06.2021
Epic ATE Support Specialist
Bronson Healthcare
01.2021 - 02.2021
Epic ATE Support Specialist
SolutionHealth
12.2020 - 01.2021
Epic ATE Support Specialist
Cape Cod Healthcare
11.2020 - 12.2020
Meditech Expanse Trainer
Regional Health Harzad Tug Valley
03.2019 - 05.2019
Epic Credentialed Trainer
Infirmary Health Systems
10.2018 - 11.2018
Epic Zone Lead/Support Specialist
Covenant- St. Joseph Hospital
05.2018 - 06.2018
Epic Ambulatory Go-Live Support ATE Specialist
Moyo Clinic
04.2018 - 05.2018
Epic ATE Support Specialist/Epic Credentialed Trainer
Reid Health
03.2018 - 04.2018
Epic ATE Support Specialist
Allegheny General Hospital
02.2018 - 03.2018
Epic Credentialed Trainer/ Beaker Elbow Support
Avita Health System - Ontario Hospital
08.2017 - 09.2017
Epic ATE Support Specialist/Trainer
Sky Lakes Medical Center
08.2015 - 09.2015
Epic OpTime Go-Live Support Specialist
Novant Health, Inc
03.2015 - 04.2015
Epic OpTime/Anesthesia Specialist
Novant Health
08.2014 - 09.2014
Associate Degree - Computer Science
New York City Tech University
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