Ezekiel Jones
Charlotte,NC
Summary
Results-driven professional with extensive experience in front office operations. Expertise in conflict resolution, training staff, and optimizing scheduling to ensure seamless guest experiences. Committed to driving operational excellence and fostering a motivated team.
Overview
5
5
years of professional experience
Work History
Front Office Overnight Supervisor
The Ritz-Carlton
02.2026 - Current
- Supervised front office operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored front desk staff to enhance service quality and operational efficiency.
- Managed guest inquiries and resolved issues promptly to uphold high satisfaction standards.
- Coordinated room assignments and special requests, optimizing occupancy rates effectively.
Front Office Specialist
Le Meridien Hotel
04.2024 - 02.2026
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival and departure experience.
- Assisted in resolving guest inquiries and complaints, fostering positive relationships and loyalty.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Utilized hotel management software to track reservations, update guest information, and process payments accurately.
International Styling Assistant
Neiman Marcus
07.2022 - 03.2024
- Curated seasonal merchandise displays to enhance visual appeal and customer engagement.
- Collaborated with stylists to develop cohesive looks for promotional events and advertising campaigns.
- Assisted in maintaining inventory accuracy through regular stock checks and organization of merchandise.
- Provided exceptional customer service by offering personalized styling advice and product recommendations.
Sales Expert
Nordstrom
07.2021 - 06.2022
- Cultivated strong customer relationships through personalized service and product recommendations.
- Executed sales strategies to drive revenue growth and enhance customer satisfaction.
- Trained and mentored new team members on product knowledge and sales techniques.
- Analyzed customer trends to inform inventory management and promotional strategies.
Education
International Business - Finance
U Of Miami
Coral Gables, FL06.2029
High School Diploma -
STEM Highschool
Akron Ohio05.2020
Timeline
Front Office Overnight Supervisor
The Ritz-Carlton
02.2026 - Current
Front Office Specialist
Le Meridien Hotel
04.2024 - 02.2026
International Styling Assistant
Neiman Marcus
07.2022 - 03.2024
Sales Expert
Nordstrom
07.2021 - 06.2022
International Business - Finance
U Of Miami
High School Diploma -
STEM Highschool