Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ezekiel Nero Amarillento

Wynnewood,PA

Summary

Experienced customer support professional with 6+ years handling email, chat, and in-person service. Strong in multitasking, fast problem-solving, and accurate order handling in busy, high-volume settings.

Overview

2
2
Languages
9
9
years of professional experience

Work History

Food Service Crew

Philly Pinoy
King of Prussia, Pennsylvania
07.2025 - Current
  • Greeted Philly Pinoy guests and guided dine-in, takeout, and grocery orders
  • Served Filipino dishes with precise portioning and appealing presentation to enhance guest satisfaction.
  • Assisted in cooking by cutting meat and vegetables in a busy kitchen environment.
  • Checks out food and grocery orders
  • Facilitated shipment operations by efficiently transporting boxes of store products, ensuring timely availability.
  • Maintained cleanliness of kitchen, comfort room, buffet, grocery, and dining areas to uphold health standards and improve guest experience.

Email/Chat Support Representative

Concentrix (Spotify)
Metro Manila, Philippines
03.2019 - 07.2024
  • Managed 30-50 customer inquiries daily via email and chat, ensuring timely and accurate responses.
  • De-escalated customer issues through effective communication and problem-solving techniques
  • Resolved billing, payment, and technical issues, maintaining precise case notes for future reference.
  • Acted as the team subject matter expert, providing guidance on procedures, workflows, and cases to support accuracy and best practices.
  • Served as primary resource for new team members, troubleshooting issues and clarifying processes to enhance onboarding.
  • Guided new employees by addressing their workflow and system inquiries in the line of business

Email Support Representative

One Contact Center (iHerb)
Metro Manila, Philippines
03.2018 - 09.2018
  • Handled 80 - 100 emails daily, including complex cases, ensuring efficient support
  • Resolved customer issues professionally, improving satisfaction and effectively de-escalating conflicts
  • Responded promptly to customer inquiries about online orders, enhancing their shopping experience

Education

High School Diploma -

Lourdes School of Quezon City
Metro Manila, Philippines
03-2010

Skills

  • Food safety compliance
  • Order processing
  • Customer service excellence
  • Effective communication
  • Team coordination
  • Timely email management
  • 50-70 WPM

Languages

English
Professional
Tagalog (Filipino Dialect)
Native/ Bilingual

Timeline

Food Service Crew

Philly Pinoy
07.2025 - Current

Email/Chat Support Representative

Concentrix (Spotify)
03.2019 - 07.2024

Email Support Representative

One Contact Center (iHerb)
03.2018 - 09.2018

High School Diploma -

Lourdes School of Quezon City
Ezekiel Nero Amarillento