Personal Information
Summary
Work Preference
Overview
Work History
Education
Skills
Equipment Setup
It Projects
Computer Software
Communication Skills
Timeline
Generic
Roberto U Leon Santana
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This profile is verified using an email address.

Roberto U Leon Santana

Crossville,AL

Personal Information

Title: Help Desk Specialist

Summary

IT-focused individual with a strong background in customer service and operational efficiency. Achievements include maintaining strict safety protocols and resolving POS system issues, which significantly improved customer satisfaction. Collaborative team player committed to enhancing service quality and compliance in fast-paced environments.

Work Preference

Desired Job Title

Desktop Support Technician

Work Type

Full TimeContract WorkPart Time

Location Preference

On-SiteRemote
Location: Birmingham, ALHuntsville, IL
Open to relocation: Yes

Important To Me

Career advancementFlexible work hoursWork-life balance

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Food Service Crew Leader and Maintenance

McDonald's
Boaz, USA
07.2022 - 07.2025
  • Served 100+ customers daily while maintaining 99% order-fulfillment accuracy and strict safety protocols.
  • Collaborated with cross-functional team of 8+ employees to streamline workflow during peak hours, improving service speed.
  • Resolved customer complaints and technical issues with POS systems, enhancing customer satisfaction and operational reliability.
  • Ensured compliance with health department regulations and company security procedures, safeguarding customer health and business integrity.

Education

Cybersecurity program -

Devry University
Naperville, IL
03.2025 - 12.2026

High School -

Crossville High School
Crossville, AL
05-2024

Skills

  • Food safety compliance
  • POS system maintenance
  • Equipment maintenance
  • Problem-solving abilities
  • Detail-oriented
  • Multitasking skills
  • Strong customer service experience
  • Customer communication
  • Team collaboration
  • Team collaboration skills

Equipment Setup

  • Windows 11 & IOS
  • Stable Internet connection
  • Good working Personal Computer
  • Work equipment and more
  • Dual work monitor
  • Reliable network internet
  • Peaceful and friendly work setup

It Projects

Create a DynamoDB Table, Create a Cost Budget, Create a Billing Alarm, Create an IAM User, Create an S3 bucket, Soc Home Project

Computer Software

  • Window 11/10 Troubleshooting
  • Basic Hardware Troubleshooting
  • Wifi Troubleshooting
  • Password/account Troubleshooting
  • Pc assembly and components knowledge
  • Documentation

Communication Skills

  • Fluent in English and Spanish communication
  • Fluent in English and Spanish Writing
  • Team Communication
  • Customer services
  • Problem Solving

Timeline

Cybersecurity program -

Devry University
03.2025 - 12.2026

Food Service Crew Leader and Maintenance

McDonald's
07.2022 - 07.2025

High School -

Crossville High School
Roberto U Leon Santana