Ezenwa Nwachukwu
Atlanta,GA
Summary
With over 7 years of experience in
healthcare technology, I specialize in
supporting end-users on complex EHR
systems, including Epic, Athena, and
Cerner, to achieve organizational goals.
My expertise includes managing clinical
applications and software programs to
enhance patient care efficiency. I possess
a strong IT background and a deep
understanding of healthcare systems,
enabling me to effectively blend technical
skills with healthcare domain knowledge.
In previous roles, I successfully
implemented and optimized EHR systems,
ensuring seamless workflow integration.
Additionally, I collaborated with
interdisciplinary teams to enhance data
security, privacy measures, and
compliance with industry regulations such
as HIPAA. I have a proven track record of
driving IT projects to successful
completion within specified timelines and
budgets. Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
9
9
years of professional experience
Work History
Ambulatory Credential Trainer (contract)
Stoltenberg Consulting
05.2024 - 08.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Wrote training manuals for providers and the nursing staff positions according to strict company guidelines and workflow protocols.
- Trained and mentored provider new personnel hired to fulfill various roles.
- Facilitated virtual, in-person and blended learning sessions.
Epic Beaker Go-Live Team Lead
PHATIC IT
01.2024 - 04.2024
- Provide leadership and direction to team members, set clear goals and objectives for the team, motivate team members, and foster a positive working environment, delegate tasks effectively and ensure timely completion, provide guidance, support, and mentorship to team members, Handle conflicts and resolve issues within the team
- Serve as a liaison between team members and upper management, facilitate communication within the team and across site locations, conduct regular team meetings to discuss progress, challenges, objectives during go-lives and listen to team members' feedback and address any concerns or suggestions
- Conduct regular performance evaluations and provide feedback to team members, maintain accurate records of project progress, decisions, and outcomes, Prepare reports and presentations for management and stakeholders
- Ensure that My End of Report is up-to-date and accessible to ALKU Managements, Also Foster collaboration and teamwork among team members
- Encourage knowledge sharing and cross-functional cooperation and promote a culture of inclusivity, respect, and open communication.
Clinical Application Analyst
Medical University of South Carolina
08.2023 - 12.2023
- Assisted unit clerk with documenting patient admission, transfer, discharge, and requesting patient transport
- Provided support with troubleshooting interfaced hardware devices
- Assisted technicians with access issues and guided them through account setups
- Demonstrated professional customer service skills while assisting users with technical inquiries and troubleshooting
- Supported physicians with medication reconciliation for admission, discharge, and transfer, signing notes and orders from in basket
- Supported nurses with charting vitals, I/O, adding and removing LDA on flowsheet, charting, and documenting medication.
Epic Support Analyst
St. Luke's Health System
01.2021 - 05.2023
- Designed, developed, implemented, facilitated, and evaluated staff development and training initiatives for new Epic software in the ambulatory setting
- Collaborated with managerial and other essential personnel to conduct needs analyses, facilitate learning, close performance gaps, and drive change
- Verified subject matter by interviewing end users, observing the performance of methods, and referring to technical or regulatory documentation
- Tracked procedures, workflow, manuals, and training materials to ensure that the most recent version was distributed and worked within the guidelines of the document control process
- Provided classroom and individual training for end users on the functionality and workflows of EMR system
- Supported end users in 1:1 training and learning retention
- Conducted needs analysis for user groups to determine training needs and learning strategies
- Followed up and resolved training issues and how-to questions.
Athena Implementation Trainer
Village Podiatry Centers
01.2019 - 12.2020
- Configured and customized clinical content within Athena Clinicals
- Delivered Front desk clinical end-user Athena support during go-live
- Customized encounter plans and order sets, as requested by the provider case log
- Built and applied encounter plans, HPI templates, ROS templates, schedule templates, task assignment overrides, clinical paper forms, etc
- Reviewed customer feedback to drive and promote product updates/developments when needed and closely monitored these processes
- Consistent engagement with Marketing research and planning for new and existing customers.
Cerner Clinical Trainer
Northside Hospital
01.2016 - 12.2018
- Provided ATE support for Physicians and Nurses in Power Chart CPOE, A/T/D process, Physician Worklist, EPCS, Discharge mPage, and Dyn Doc Note creation
- Assisted nurses in creating a Patient List, MPTL, documenting Assessments, MAW/MAR, POC device integration, and Discharge Readiness process
- Guided staff in clinical best practices and evidence-based methods.
Education
BBA, Information Technology -
University of West Georgia
12.2015
Skills
- Project Management
- End User Support
- Athena
- Epic Education
- Meditech
- Technical Support
- Clinical Documentation
- Clinical Workflows
- HIPAA
Timeline
Ambulatory Credential Trainer (contract)
Stoltenberg Consulting
05.2024 - 08.2024
Epic Beaker Go-Live Team Lead
PHATIC IT
01.2024 - 04.2024
Clinical Application Analyst
Medical University of South Carolina
08.2023 - 12.2023
Epic Support Analyst
St. Luke's Health System
01.2021 - 05.2023
Athena Implementation Trainer
Village Podiatry Centers
01.2019 - 12.2020
Cerner Clinical Trainer
Northside Hospital
01.2016 - 12.2018
BBA, Information Technology -
University of West Georgia
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