Peggy Kay
Albertville,MN
Summary
Strategic Manager with extensive experience in team leadership and project delivery. Expertise in coordinating operational initiatives to maximize efficiency and drive process improvements. Skilled in fostering relationships across all organizational levels to achieve business objectives. Committed to continuous learning and enhancing productivity through innovative solutions.
Overview
15
15
years of professional experience
Work History
Credential Clinical Informatics Trainer
LifePoint Health via SkyBridge Contractor
Louisville, KY
05.2022 - Current
- Provided training on new process implementations or changes to existing processes.
- Developed training materials that clarified company policies and improved employee comprehension.
- Evaluated training programs for effectiveness, identifying areas for improvement and implementing recommendations.
- Mentored junior trainers, providing guidance on delivery techniques and content creation.
- Adapted teaching methods to suit individual learners and groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Resolved any issues raised by participants during the training session in a timely manner.
- Assisted in implementing e-learning tools for remote employee training initiatives.
- Assisted in implementing software solutions to enhance productivity.
- Monitored workflows to identify inefficiencies, contributing to performance enhancement initiatives.
- Performed detailed analysis of data collected from various sources with the organization's workflow system.
- Ensured compliance with regulatory requirements relating to the organization's workflow system.
- Maintained up-to-date knowledge of industry trends in order processing technology.
- Assisted in developing audit programs tailored to specific operational areas.
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Engaged in frequent travel, covering 95% of time to support operational objectives.
- Developed process maps to visualize workflow efficiency.
EHR Engagement and Patient Manger
UnityBPO
Albuquerque, New Mexico
06.2018 - 08.2022
- Facilitated workshops to increase employee knowledge and engagement, contributing to a more informed workforce.
- Collaborated with management to identify training needs and goals.
- Designed training programs for diverse learner needs and skill levels.
- Developed instructional materials that support training objectives.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Cultivated strong relationships with key stakeholders, fostering collaboration and ensuring alignment on project objectives.
- Maintained up-to-date knowledge of industry trends and best practices.
- Monitored industry trends to inform strategic decision-making processes.
- Generated weekly reports on KPIs performance against targets for upper management review.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Conducted research and data analysis to inform strategic planning, guiding decision-making processes across the organization.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Maintained up-to-date knowledge of industry trends and developments.
- Traveled to various locations for training and meetings
Consultant
Moments Hospice
Golden Valley, Minnesota
01.2017 - 05.2018
- Consulted for a new startup hospice, providing EMR training and support, overseeing all operational phases, and delivering field support and QAPI.
- Led workflow analysis and established SOP to increase census.
- Troubleshoot all EMR issues related to billing, workflow, scheduling and intake.
- Implemented daily huddle calls to align staff on priorities for the day.
- Managed diverse daily tasks across all operational aspects of startup.
Implementation Specialist
Almost Family
Louisville, USA
01.2017 - 01.2018
- Successfully implemented home health sites from both paper and electronic charts to HCHB electronic medical records. Initiated workflow to pair with new system.
- Conducted pre-implementation calls with sites to provide updates on timelines, training sessions, and workflow recommendations for all staff, including regional presidents, local management, and super users.
- Developed and delivered training for nursing, therapy, social work, aides, and management to ensure consistent understanding of new systems.
- Provided go live support for 6 weeks to insure successful implementation for staff and patients.
- Provided ongoing web support for sites post-implementation to address questions and facilitate smooth transitions.
- Traveled extensively for project coordination and site visits.
- Contract Position
Contractor; Kindred Healthcare
EBIT
Louisville, USA
01.2011 - 01.2016
- Expertly provided project implementation of electronic medical record implementation. Managed workflow analysis, systems training and support for both outpatient and inpatient settings.
- Specialized in system implementation to conduct executive brief and work flow analysis to the chief executive officer, chief clinical officer and department heads.
- Provided go-live support to include collaborating with facility leadership to create an implementation schedule, provide super user training, creating training materials, and staff EHR training.
- Converted over 200 home care and hospice sites from paper documentation to Kindred Link for the entire process from admission to discharge; including all billing, training and troubleshooting.
- Conducted training and implementation for HCHB system, converted from paper charts, for over 50 sites.
- Updated training timelines and developed best practices to maintain patient care standards.
- Conducted Training which updated wound care management for nurses and wound care coordinators, medication reconciliation, and computer order entry to reflect system changes.
- Also trained nursing supervisors on managing and monitoring NOVA meter devices.
- Implemented and trained physicians on front-end speech recognition program, M
- Modal Fluency Direct/Flex.
- Trained all office and clinical staff to remain paperless from intake to discharge.
- Traveled extensively for project implementation across multiple locations.
- Louisville, KY
Education
Registered Nurse -
Saint Francis School of Nursing
Evanston, ILBachelor of Arts - Social Work
Lewis University
Romeoville, ILSkills
- Workflow and discovery analysis
- HIPAA compliance
- Crucial conversations
- Training materials development
- Principles of adult learning
- Policy formulation
- Project management
- Conflict resolution
- Performance evaluations
- Training methodologies
- Microsoft Office Suite
- Records management
- Road warrior - travel up to 100%
- EHR Proficiency - HCHB, Cerner, ProTouch (Proprietary), RIS/PACS, EXA, Meditech ADT, PinPoint, RXConnect, Telcor, CorEMR, KRONOS
References
George Sweeney, Senior Systems Team Lead, 912-467-9405, george.sweeney@yahoo.com
Tracey Disney, Director LMS, 502-906-7773, tracydaz@gmail.com
Lisa Hogan, PhD, Training and Proposals Manager, 505-328-6107, hogantechwriting@myctl.net
Timeline
Credential Clinical Informatics Trainer
LifePoint Health via SkyBridge Contractor
05.2022 - Current
EHR Engagement and Patient Manger
UnityBPO
06.2018 - 08.2022
Consultant
Moments Hospice
01.2017 - 05.2018
Implementation Specialist
Almost Family
01.2017 - 01.2018
Contractor; Kindred Healthcare
EBIT
01.2011 - 01.2016
Registered Nurse -
Saint Francis School of Nursing
Bachelor of Arts - Social Work
Lewis University