Ezequiel Mendoza
Santa Clarita,CA
Summary
Dynamic and customer-focused professional with extensive experience at The Saugus Cafe, excelling in guest relations and team collaboration. Proven ability to enhance operational efficiency and reduce wait times, while delivering exceptional service. Skilled in cash handling and adept at multitasking, fostering a welcoming atmosphere that encourages repeat business. Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in a barista role
Overview
3
3
years of professional experience
Work History
Host
The Saugus Cafe
05.2024 - 01.2026
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Dealt with stressful situations like having lines of over 2 and a half hours to be seated all done efficiently with costumer satisfaction high
- Managed reservations and waitlists using restaurant management software.
- Coordinated with kitchen staff to communicate guest preferences and dietary restrictions.
- Assisted in training new hosts on customer service protocols and operational procedures.
- Monitored dining area for cleanliness and addressed guest concerns efficiently.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed strategies to reduce wait times during busy shifts, improving overall guest satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Took initial drink orders and relayed information to wait or bar staff.
Cashier
The Saugus Cafe
07.2023 - 01.2026
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the cashier area to enhance operational efficiency.
- Assisted in training new cashiers on register operations and customer service protocols.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Education
No Degree - Psychology
Hart High School
Santa Clarita, CA06-2028
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Guest relations
- Staff coordination
- Up-selling techniques
- Foreign language skills
- Customer engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host
The Saugus Cafe
05.2024 - 01.2026
Cashier
The Saugus Cafe
07.2023 - 01.2026
No Degree - Psychology
Hart High School