Diane Toledo
Santa Clarita
Summary
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Receptionist
Saugus Animal Hospital
03.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Implemented orderly, organized filing systems for easy record retrieval.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Loss Prevention Specialist
Petco Animal Supplies Stores Inc.
09.2020 - 03.2021
- Assisted in ensuring all permits for over 1,400 stores where valid and current.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted loss prevention team identify online fraud for stores across the US.
Receptionist
Larry H. Miller Toyota
10.2018 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Firefighter (DC)
US Navy
09.2014 - 09.2018
- Led team in fighting fires and exercised considerable judgement in deciding best possible outcomes.
- Responded to emergency medical calls to perform lifesaving procedures.
- Guided unit's force protection programs to meet fleet requirements from chemical/biological warfare to gas free engineering.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment.
Education
Certified Surgical Technician -
Glendale Career College
Glendale, CA07.2025
Skills
- Software Applications
- Bill Payment and Recordkeeping
- Phone Inquiries
- Scheduling appointments
- Customer Assistance
- Document Management
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Saugus Animal Hospital
03.2024 - Current
Loss Prevention Specialist
Petco Animal Supplies Stores Inc.
09.2020 - 03.2021
Receptionist
Larry H. Miller Toyota
10.2018 - 03.2020
Firefighter (DC)
US Navy
09.2014 - 09.2018
Certified Surgical Technician -
Glendale Career College
Similar Profiles
Kimberly TroxelKimberly Troxel
Assistant Hospital Manager/Inventory Manager/Training Manager at Everhart Animal Hospital PVCC & Interim HM, Pfennig Lane Animal Hospital PVCCAssistant Hospital Manager/Inventory Manager/Training Manager at Everhart Animal Hospital PVCC & Interim HM, Pfennig Lane Animal Hospital PVCC
Chutinan SuwannasingChutinan Suwannasing
Veterinary Doctor at Part time job at Mohtaulek animal clinic, Puurr+pet hospital, Small Animal Teaching Hospital CUVETVeterinary Doctor at Part time job at Mohtaulek animal clinic, Puurr+pet hospital, Small Animal Teaching Hospital CUVET
Hannah PhelanHannah Phelan
TLC Behavioral Paraprofessional at Saugus School DistrictTLC Behavioral Paraprofessional at Saugus School District