EZEQUIEL ZUNIGA
San Jose,CA
Summary
Dynamic professional with a proven track record at Apple Inc. in release management and project coordination. Expert in logistics and team collaboration, I successfully led large-scale events at Top Golf, enhancing customer experiences and streamlining processes. Adept at communication and process improvement, I thrive in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server/Lead Event Ambassador
TOP GOLF
San Jose, CA
09.2023 - Current
- Coordinated logistics and on-site execution for large-scale events hosting up to 500 guests, ensuring adherence to timelines, staffing levels, and service flow.
- Acted as the main point of contact between sales, operations, kitchen, and management teams to align event requirements and execution.
- Led pre-event briefings and post-event debriefs, identifying key process improvements for enhanced future event execution.
- Planned and executed monthly employee engagement events for 300+ staff, fostering team culture and connection through inclusive, cross-functional initiatives
- Provided excellent customer service in a fast-paced dining environment.
Retail Engineering Release Manager Apprentice
Apple Inc.
Sunnyvale, CA
08.2025 - 01.2026
- Managed change request intake across engineering, QA, and operations teams, ensuring prerequisites and approvals were in place for global Apple Online Store updates to go live.
- Collaborated with cross-functional partners to resolve high-priority, customer-facing issues during scheduled release cycles.
- Implemented risk assessment strategies during team briefings to enhance workflow speeds.
- Documented changes and tracked progress using Apple tools like Radar, Quip, Umbrella, and Chorus, providing status reports and visibility across teams.
- Facilitated promotions adhering to strict timelines, ensuring all milestones were met. Communicated with multiple teams to prepare Apple Online Store for customer readiness.
- Distributed regular Slack updates and communications across multiple teams, ensuring timely status reports on completed projects.
Education
Certificate - Project Management
Year Up United
San Jose, CA01-2026
Skills
- Customer Service
- Team Leadership
- Team Collaboration
- Team Coordination
- Project Management
- Conflict Resolution
- Status Reporting
- Service Enhancement
- Documentation
- Microsoft Office 365
- Slack
- Zoom
- Communication
Timeline
Retail Engineering Release Manager Apprentice
Apple Inc.
08.2025 - 01.2026
Server/Lead Event Ambassador
TOP GOLF
09.2023 - Current
Certificate - Project Management
Year Up United