Ezikieal McCalip
Cedar Rapids,IA
Summary
Reliable and personable customer service professional with experience assisting customers, resolving concerns, and delivering outstanding service in high-volume environments. Recognized for achieving #1 membership sales for three consecutive months through exceptional customer engagement. Strong problem solving, communication, and teamwork skills, with proficiency in POS systems, and a commitment to customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Associate (CSA)
Mister Car Wash
Cedar Rapids, USA
10.2024 - Current
- Achieved #1 membership sales in the region for three consecutive months by consistently exceeding sales goals and providing outstanding customer service
- Delivered exceptional customer service in fast-paced environment to improve satisfaction metrics.
- Trained new staff on operational procedures and customer service standards for consistency.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
Production Associate
Midwest Metal Company
Iowa, USA
06.2024 - 10.2024
- Conducted product inspections for quality assurance prior to packaging.
- Ensured compliance with safety protocols throughout production processes.
- Operated automated assembly line machines according to established procedures.
- Maintained accurate records of materials utilized in production.
Sales Associate/Shipping and Receiving Clerk
Menards
Iowa, USA
04.2023 - 06.2024
- Resolved customer inquiries and issues promptly and professionally.
- Collaborated with team members to maintain inventory accuracy and stock availability.
- Operated forklift for efficient transportation of materials within warehouse.
- Greeted customers and assisted in locating requested items to enhance satisfaction and retention.
Greeter/ Cashier/Theatre Usher
Phoenix Theatres
Iowa, USA
05.2021 - 06.2024
- Assisted customers with ticket purchases and provided showtime information to enhance service efficiency.
- Greeted customers upon entry, fostering a friendly and welcoming atmosphere.
- Operated cash register to process payments accurately and efficiently.
- Performed general cleaning duties, including sweeping floors and dusting shelves to maintain store cleanliness.
Education
Some College (No Degree) - Exercise Science
Eastern Iowa Community Collage
Davenport, IA05-2027
Some College (No Degree) - General Studies
Northeast Iowa Community College
Peosta, IAHigh School Diploma -
Senior Highschool
Dubuque, IA05-2023
Skills
- Team collaboration
- Problem solving
- Customer service
- Inventory management
- Quality assurance
- Time management
- Communication skills
- Conflict resolution
- Point of sale (POS) systems
- Cash handling
Timeline
Customer Service Associate (CSA)
Mister Car Wash
10.2024 - Current
Production Associate
Midwest Metal Company
06.2024 - 10.2024
Sales Associate/Shipping and Receiving Clerk
Menards
04.2023 - 06.2024
Greeter/ Cashier/Theatre Usher
Phoenix Theatres
05.2021 - 06.2024
Some College (No Degree) - Exercise Science
Eastern Iowa Community Collage
Some College (No Degree) - General Studies
Northeast Iowa Community College
High School Diploma -
Senior Highschool