Ayanna Tolliver
Chicago,IL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
year of professional experience
Work History
Customer service associate (CSA)
Walgreens
Chicago, IL
02.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Maintained a high level of product knowledge, providing accurate information to customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Created detailed reports on customer service activities.
Education
Malcolm X College
Chicago, ILSkills
- Empathy
- Problem-solving
- Active listening
- Software troubleshooting
- Team Collaboration
Timeline
Customer service associate (CSA)
Walgreens
02.2022 - 03.2023
Malcolm X College