Ezra Burmark
205 Fielding ST NE, Orting,WA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
I am young and just starting on my long-time professional career and will dedicate all my efforts to that goal. Prior employment was affected by unstable living conditions, but I am now in a stable household and will dedicate all my efforts to build a successful and long career with your company.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Ross Dress For Less
08.2023 - 04.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Walmart
03.2023 - 06.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained staff on operating procedures and company services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Delivery Driver Assistant-Seasonal
United Parcel Services, UPS
11.2022 - 01.2023
- Verified package information, cross-checking invoices to maintain accuracy throughout the delivery process.
- Provided exceptional service to customers, answering questions regarding their orders and delivery times.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Efficiently sorted packages based on priority status, enabling faster processing of high-priority shipments during peak periods.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Education
High School Diploma -
Eisenhower High School
Yakima, WA 09.2018 - 06.2022
Skills
Problem Resolution
undefinedINTERESTS: Gaming, shoes, music, boxing and skate boarding.
I like to keep active taking walks, reading and writing and family activities.
Timeline
Customer Service Representative
Ross Dress For Less
08.2023 - 04.2024
Customer Service Representative
Walmart
03.2023 - 06.2023
Delivery Driver Assistant-Seasonal
United Parcel Services, UPS
11.2022 - 01.2023
High School Diploma -
Eisenhower High School
09.2018 - 06.2022
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