Ezra Dotson
Silver Spring,MD
Summary
Dedicated Team Leader with expertise in customer service, issue resolution, and basic repair/maintenance. Started college at age 15, and graduated with an associates degree at 17. Very quick learner and am extremely dependable.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
Chick-fil-A
Olney, MD
06.2023 - 06.2024
- Ran shifts and oversaw all front of house operations.
- Handled the $30,000 a day that our restaurant made. Stored and deposited the money in our safe, and was responsible for inputting it into our online system.
- Supervised a team of 15 employees and ensured they were performing all front of house operations correctly.
- Fixed all broken machines and dispensers in the front of the restaurant.
- Was responsible for fixing all the routing/wiring for whenever our payment terminals would have difficulties or be offline.
- Performed basic maintenance on our operational equipment.
- Trained team members on professional customer service
- Handled all issues regarding customer satisfaction and ensured quality service to our guests.
Student
Towson University
Towson, MD
08.2022 - 05.2023
- Took undergraduate classes in Communication Studies
Sales Representative
Aruza Marketing
Charlotte , NC
05.2022 - 08.2022
- Solicited door-to-door selling pest control contracts
- Negotiated pricing and service contracts with customers.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Researched competitors' products, prices, and sales techniques.
- Traveled 110 miles a day to sell in unsaturated areas of the state.
Team Leader
Chick-fil-A
La Plata, Maryland
05.2020 - 05.2022
- Ran shifts and managed all front of house operations.
- Interviewed and hired over 40 new team members.
- Responsible for maintaining the cleanliness of the restaurant and making sure that we passed all
our inspections. - Oversaw more than 2,000 customer transactions a day
- Created training programs for employees
Education
Associate of Arts - Arts And Sciences
College of Southern Maryland
La Plata, MD12-2021
Business Administration
Towson University
Baltimore, MDSkills
- Customer Service
- Basic Repairs and Maintenance
- Supervising
- Money Handling
- Interviewing
- Training
- Problem solving
- Restaurant Experience
Languages
English
Native/ Bilingual
Spanish
Elementary
Accomplishments
- Phi Theta Kappa honor society
Certification
- Driver's License
References
References available upon request.
Timeline
Team Leader
Chick-fil-A
06.2023 - 06.2024
Student
Towson University
08.2022 - 05.2023
Sales Representative
Aruza Marketing
05.2022 - 08.2022
Team Leader
Chick-fil-A
05.2020 - 05.2022
Associate of Arts - Arts And Sciences
College of Southern Maryland
Business Administration
Towson University
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