Ezra Kipngetich
Silver Spring
Summary
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
2
2
years of professional experience
Work History
Concierge/Receptionist Administrator
First Impressions Staffing
01.2024 - Current
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed reservations for exclusive events, increasing guest engagement and satisfaction.
- Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
Concierge/Receptionist Administrator
First Impressions Staffing
01.2023 - 01.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Supported leasing agents during busy periods by helping prepare welcome packages and answering questions from the prospective renters.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Education
Associate of Applied Science - Cybersecurity
Montgomery College
Rockville, MD05-2025
Skills
- Customer service
- Training and mentoring
- Problem-solving
- Reservation coordination
- Strong work ethic
- Effective problem solving
- Safety procedures
- Excellent multitasking
- Telephone etiquette
Timeline
Concierge/Receptionist Administrator
First Impressions Staffing
01.2024 - Current
Concierge/Receptionist Administrator
First Impressions Staffing
01.2023 - 01.2024
Associate of Applied Science - Cybersecurity
Montgomery College
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