EZRA MENDIOLA

• Maintained safety standards during excursions, resulting in zero accidents or incidents.
• Built personal relationships with guests to promote positive experiences.
• Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
• Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.

Legoland California is a part of Merlin Entertainments which is a very large company that has parks and attractions all over the globe. The main Focus of Merlin is to spread positivity and bring magical experiences to people all around the world. In my time with the LegoLand California waterpark, I was in charge of the operations of the waterpark attractions and was in charge of the safety of water park guests. I was trained on numerous life-saving techniques and was expected to be a first responder in life threatening situations. I was also responsible for maintaining the waterpark attractions and environment

• Obtained a Merlin lifeguard certification
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
• Interacted with over 5000 guests on attractions and pools
• Resolved over 100 incidents of hazardous behaviour/actions

Noonan Family Swim School is a corporation with multiple locations in San Diego and Riverside. The main focus is to teach children ages 3–16 basic and advanced swim techniques, as well as ensuring the safety and positivity of the pool environment. During my experience with Noonan Family Swim School, I was in charge of teaching students how to do various swimming/water techniques in order to stay safe, or in some cases to compete, in a pool environment. I was also responsible for maintaining the pool, creating a positive environment for the kids, and ensuring the safety of everyone around the pool

• Personally led over 25 groups of 3–4 children at time
• Spent 300 hours in a pool environment