Ezra Zornow
Lambertville
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Manager
Barry Bagels
04.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Park Operations Host
Toledo Zoo & Aquarium
09.2023 - 01.2024
- Helped children and families find favorite attractions and characters to optimize guest experience.
- Enforced company policies while maintaining cheerful, supportive approach to guests.
- Kept attraction neat and clean, following company policy and safety guidelines.
- Built an attraction.
- Informed guests on specific animals.
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Courtesy Clerk
Kroger
05.2021 - 10.2021
- Collected more than 50 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Returned unwanted items to correct store locations and restocked shelves.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained clean and tidy checkout area to optimize service delivery.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
Education
High School Diploma -
Bedford Senior High School
Temperance, MI06-2023
Skills
- Marketing
- Cross-functional team management
- Stakeholder management
- Clear communication
- Negotiation
- Verbal and written communication
- Staff training and development
- Financial management
- Work prioritization
- Expectation setting
- Customer relationship management (CRM)
- Recruiting and interviewing
- Relationship building
- Coaching and mentoring
- Team leadership
Timeline
Park Operations Host
Toledo Zoo & Aquarium
09.2023 - 01.2024
Manager
Barry Bagels
04.2022 - Current
Courtesy Clerk
Kroger
05.2021 - 10.2021
High School Diploma -
Bedford Senior High School
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