Ezzat Fam
Everett,WA
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
35
35
years of professional experience
Work History
Register Cashier
AM PM Gas Station
Everett, WA
07.2024 - Current
- Customer service: Greet customers, answer questions, and help with needs. They may also help customers locate or recommend products.
- Processing payments: Operate the cash register, scan items, and collect payments in cash or credit.
They should ensure the correct amount is charged and received. - Maintaining cleanliness: Keep the checkout area clean and organized, and wipe down counters and conveyor belts.
- Ensuring safety: Monitor the store for shoplifters and report suspicious activity.
- Fueling: Activate fuel pumps after customers pay, and ensure the pumps are working properly. They may also help customers with fueling their vehicles.
- Following procedures: Ensure all store policies and procedures are followed.
- Balancing cash: Balance the cash register at the end of the day, and report any discrepancies.
- Communication: Engage with customers in a friendly and professional manner.
- Attention to detail: Ensure transactions are processed accurately, and that products are properly labeled.
Owner and CEO
NB textile Factory
Cairo, Cairo
01.2016 - 05.2024
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Analyzed industry trends to develop competitive strategies.
- Implemented quality assurance processes to ensure product excellence.
- Reviewed legal documents related to business operations.
- Provided direction and guidance to employees.
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
Factory General Manager
Nageh Amin Textile factory
10th Of Ramadan, Qalubiya
02.2007 - 01.2016
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Textile Engineer
George Aswad textile factory
Cairo, Cairo
10.1989 - 01.2007
- Developed and tested new fabric designs to meet customer specifications.
- Implemented production processes to improve efficiency and reduce cost of materials.
- Analyzed fiber properties, such as strength, elasticity, and shrinkage, to determine the suitability for a particular application.
- Conducted research on textile technologies and trends in the industry.
- Performed quality control inspections on fabrics to ensure that they met standards set by customers.
- Developed prototypes of new fabrics using various weaving methods.
- Tested fabrics for colorfastness, shrinkage, durability, texture, and other characteristics.
- Consulted with customers regarding their specific needs related to textiles.
- Researched emerging textile technologies to identify opportunities for improvement in production process.
- Assisted in setting up dyeing machines according to customer requirements.
- Monitored equipment performance during production runs.
- Maintained records of all tests conducted on fabrics.
- Managed inventory levels of supplies used in the manufacturing process.
Education
Bachelor of Arts - Textile Engineering
Faculty of Applied Arts
Cairo University 06-1989
Skills
- Customer Assistance and service
- ID Verification
- Payment Processing
- Drawer balancing
- Cash Register Operation
- Returns processing
- Product Recommendations
- Payment Collection
- Currency counting
- Records Maintenance
- Liquor Law Compliance
- Inventory Management
- Credit and cash transactions
- Scanner operations
- Guest inquiries
- Sales expertise
- Staff Training
- Cleaning and sanitizing
- Complex Problem-Solving
- Staff Mentoring
- Order Verification
- Regulatory Compliance
- Conflict Resolution
- Liquor regulations and compliance
- Product Knowledge
- Ordering and stocking
- Customer Relations
- Organizational abilities
- Daily Reporting
- Time management skills
- Cash Management
- Order Packaging
- Cash Drawer Balancing
Timeline
Register Cashier
AM PM Gas Station
07.2024 - Current
Owner and CEO
NB textile Factory
01.2016 - 05.2024
Factory General Manager
Nageh Amin Textile factory
02.2007 - 01.2016
Textile Engineer
George Aswad textile factory
10.1989 - 01.2007
Bachelor of Arts - Textile Engineering
Faculty of Applied Arts