Ezzulddin Fawwaz
Knoxville,TN
Overview
6
6
years of professional experience
Work History
Manager
Five Guys
Knoxville, Tennessee
02.2023 - Current
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Cleaned equipment used in the preparation of food items.
Personal Trainer
Gold's Gym
Knoxville, Tennessee
01.2022 - 02.2023
- Assisted clients in setting realistic short-term and long-term goals.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Created nutritional plans that support overall health goals of clients.
Shift Leader
Smoothie King
Knoxville, Tennessee
03.2020 - 12.2022
- Checked orders for quality and completeness.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Monitored inventory levels and ordered supplies as needed.
- Supervised and led employees to maintain productivity and customer service levels.
Crew Member
McDonald's
Knoxville, Tennessee
05.2019 - 07.2020
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Informed customers about daily specials in an engaging manner.
- Packed fast food products in approved containers, cups, and bags.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
Associate of Science - Biology
University of Tennessee
Knoxville, TN05-2027
Skills
- Marketing
- Documentation and reporting
- Relationship building
- Goal setting
- Time management
- Staff management
- Financial management
- Risk management
- Sales management
- Team leadership
- Networking strategies
Languages
English
Full Professional
Arabic
Native/ Bilingual
Turkish
Professional
Timeline
Manager
Five Guys
02.2023 - Current
Personal Trainer
Gold's Gym
01.2022 - 02.2023
Shift Leader
Smoothie King
03.2020 - 12.2022
Crew Member
McDonald's
05.2019 - 07.2020
Associate of Science - Biology
University of Tennessee