Overview
Work History
Education
Skills
Languages
Timeline
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Ezzulddin Fawwaz

Knoxville,TN

Overview

6
6
years of professional experience

Work History

Manager

Five Guys
Knoxville, Tennessee
02.2023 - Current
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Trained new employees on food preparation, cash handling, and customer service techniques.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Cleaned equipment used in the preparation of food items.

Personal Trainer

Gold's Gym
Knoxville, Tennessee
01.2022 - 02.2023
  • Assisted clients in setting realistic short-term and long-term goals.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Built and established relationships with members and guests to help in pursuit of fitness goals.
  • Scheduled appointments with clients and communicated effectively with them via phone or email.
  • Created nutritional plans that support overall health goals of clients.

Shift Leader

Smoothie King
Knoxville, Tennessee
03.2020 - 12.2022
  • Checked orders for quality and completeness.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Monitored inventory levels and ordered supplies as needed.
  • Supervised and led employees to maintain productivity and customer service levels.

Crew Member

McDonald's
Knoxville, Tennessee
05.2019 - 07.2020
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Informed customers about daily specials in an engaging manner.
  • Packed fast food products in approved containers, cups, and bags.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Education

Associate of Science - Biology

University of Tennessee
Knoxville, TN
05-2027

Skills

  • Marketing
  • Documentation and reporting
  • Relationship building
  • Goal setting
  • Time management
  • Staff management
  • Financial management
  • Risk management
  • Sales management
  • Team leadership
  • Networking strategies

Languages

English
Full Professional
Arabic
Native/ Bilingual
Turkish
Professional

Timeline

Manager

Five Guys
02.2023 - Current

Personal Trainer

Gold's Gym
01.2022 - 02.2023

Shift Leader

Smoothie King
03.2020 - 12.2022

Crew Member

McDonald's
05.2019 - 07.2020

Associate of Science - Biology

University of Tennessee

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Ezzulddin Fawwaz