Kevin Parrent
Willow Hill,IL
Summary
Competent Telecommunications Technician bringing 25 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Sales and Service Technician
Frontier Communications
Olney, IL
08.2005 - Current
- Install and maintain voip pbx and key phone systems
- Install and maintain 911 PSAP emergency call centers
- Configure complex call routing and auto attendants to create the best call routing scenarios for businesses
- Diagnose errors or technical problems to service equipment and offer customer support during field visits.
- Offered feedback and recommendations to sales and engineering departments to improve products.
- Support customers continuously from sales process to product set-up and use.
Customer Zone Technician II
Verizon
Marshall, IL
06.1997 - 08.2005
- Used variety of test equipment to isolate, identify and analyze equipment trouble and took appropriate maintenance action.
- Operated computer systems and support devices to install and test system upgrades.
- Installed, removed, programmed, tested, troubleshot and repaired various complex voice, data and ancillary equipment.
- Handled preventive and corrective maintenance on copper cable, T1, and carrier systems.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
US Army Communications Tech
United States Army
Frankfurt , Germany
01.1990 - 05.1997
- Installed and maintained systems and analyzed users' needs.
- Coordinated installation of new users and relocations of existing users.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Installed and configured new devices and system components.
- Worked closely with network administrators and server engineers to deliver quality service.
Education
Associate of Applied Science - Communications
Lincoln Trail College
Robinson, IL05.1997
Skills
- Customer Service and Assistance
- Telephone Support
- Wire Splicing
- Test Tools
- Technical Documentation
- Hardware Inventories
- Communications Strategies
Certification
Certified on voip, pbx, key system, structured wiring, networking, wifi
Mitel certifications include
Micollab
Mivoice Business
Mivoice Office
Mivoice 400
Nupoint / Unified messaging
Timeline
Sales and Service Technician
Frontier Communications
08.2005 - Current
Customer Zone Technician II
Verizon
06.1997 - 08.2005
US Army Communications Tech
United States Army
01.1990 - 05.1997
Associate of Applied Science - Communications
Lincoln Trail College
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