Thelma Burton
Middletown,OH
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
15
15
years of professional experience
Work History
Office Manager
Dr. Mindy Munowitz DDS
West Chester, United States
09.2017 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Developed standard operating procedures for all administrative employees.
Supervisor
Administrative Office Of The Courts
Covington, KY
03.2015 - 09.2017
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Provided supportive link between external customers and internal operations.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Maintained compliance with company policies, objectives and communication goals.
- Prepare and present cases to the judges
- Sit in court and take down bond decisions
- Maintain county programs
- Run state and NCIC records of detainees
Deputy Jailer
Boone County Fiscal Court
Burlington, KY
07.2007 - 03.2015
- Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Oversaw conduct of 500-600 prisoners to prevent escapes or violent behavior.
- Daily care of inmates
- Resolve conflict
- Examined incoming and outgoing mail to detect contraband.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
Education
GED -
Boone County Adult Education Center
Florence, KY04.2001
Skills
- Complex Problem Solving
- Team Management and Supervision
- Team Building
- Quality Assurance
- Staff Development and Training
- Handling Customer Complaints
- Verbal and Written Communication
- Maintenance Coordination
- Contracts and Vendor Agreements
- Documentation and Recordkeeping
- Honesty and Integrity
- Diligent Follow Through
Timeline
Office Manager
Dr. Mindy Munowitz DDS
09.2017 - Current
Supervisor
Administrative Office Of The Courts
03.2015 - 09.2017
Deputy Jailer
Boone County Fiscal Court
07.2007 - 03.2015
GED -
Boone County Adult Education Center