Summary
Overview
Work History
Education
Skills
Timeline
Barista

Emily Lashomb

Massena,NY

Summary

Dedicated human services professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Barista

Tim Hortons Cafe & Bake Shop
Canton, NY
02.2022 - Current
  • Wages : $15 an hr
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

Director for Massena Neighborhood Center

St. Lawrence County Community Development Program
Massena, NY
01.2018 - 02.2022
  • Wages $14.17 hr.
  • Established and monitored team members' performance against established goals.
  • Led people and organized and managed multiple projects.
  • Analyzed trends and performance data and delivered superior customer service to clients.
  • Motivated, engaged and developed high-performing leaders and created highly desirable working environment.
  • Verified fulfillment of contract requirements, developed internal relationships with various teams, and coordinated performance.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and supervised volunteers.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using quicken software.
  • helped create a new christmas program each year that would help well over 250 families from scratch especially during the difficult times with the pandemic

Home Health Aide (Private Care)

Private Care-taker
06.2016 - 01.2018
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Provided transportation and appointments management.
  • Administered medication as directed by physician.

Education

Culinary Arts Certificate -

Boces
Norwood, NY
06.2003

High School Diploma - undefined

Massena Central High School
2003

Skills

  • Display Maintenance
  • Coffee and Tea Preparation
  • Organization and Prioritization
  • Packaging and Labeling
  • Customer Retention
  • Detail-Oriented
  • Relationship Building
  • Food Storage Management
  • Cash Handling
  • Verbal and Written Communication
  • Hospitality and Professionalism
  • Customer Service
  • Decision Making

Timeline

Barista

Tim Hortons Cafe & Bake Shop
02.2022 - Current

Director for Massena Neighborhood Center

St. Lawrence County Community Development Program
01.2018 - 02.2022

Home Health Aide (Private Care)

Private Care-taker
06.2016 - 01.2018

Culinary Arts Certificate -

Boces

High School Diploma - undefined

Massena Central High School

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Emily Lashomb