Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
Hi, I’m

Jeff Young

Wellford,SC
Jeff Young

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

6
years of professional experience

Work History

Sutter Health

Patient Service Representative II
10.2023 - Current

Job overview

  • Used EPIC to schedule appointments.
  • Handled customer service inquiries in person, via telephone and through email.
  • Engaged with patients to provide critical information.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Verified patient insurance eligibility and entered patient information into system.

Alight Solutions

HR Benefits Specialist
08.2022 - 06.2023

Job overview

  • Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in 32% reduction in work hours.
  • Managed the administration of employee benefit programs, including health, dental, vision, disability, life insurance, flexible spending accounts, and 401(k) plans
  • Responsible for analyzing and entering large amounts of data into various databases
  • Maintained a high level of accuracy and attention to detail when performing data entry tasks

DoorDash

Dasher
03.2022 - 06.2022

Job overview

  • Responsible for delivering orders to customers effectively and quickly.
  • Utilize delivery apps and GPS navigation to find customers’ addresses
  • Ensure all orders are correct and complete before leaving restaurant
  • Ensuring accuracy and completeness within restaurants when awaiting picking up orders.
  • Provide exceptional customer service to customers during deliveries
  • Manage multiple orders and delivery routes simultaneously
  • Transportation of all orders while adhering to all safety regulations
  • Keep accurate records of all orders and deliveries

Utility Partners of America

Customer Service Representative
08.2021 - 03.2022

Job overview

  • Extensive knowledge of customer service principles and practices
  • Ability to calmly and effectively handle customer inquiries and complaints
  • Proven track record of successfully resolving customer issues
  • Proven ability to meet and exceed service level objectives
  • Familiarity with CRM systems and other call center technologies
  • Skilled in using computer applications, such as MS Office, to create and update customer profiles
  • Ability to work independently or contribute together to meet and exceed team goals

Securitas

GSOC Operator
03.2019 - 05.2021

Job overview

  • Monitor and operating Global Security Operations Center (GSOC)
  • Utilizing CCTV cameras, alarms, and other monitoring tools
  • Proficiency in using different software applications for data entry tasks
  • Accurately and effectively entering data into multiple databases
  • Familiarity of different data entry tools and techniques
  • Highly organized and detail oriented
  • Able to work independently or contribute towards team goals
  • Strong problem solving and critical thinking skills
  • Ability to quickly and accurately process data
  • Excellent written and verbal communication skills

Education

Spartanburg Methodist College
Spartanburg, SC

Associate of Science from Computer Science
06.2018

University Overview

Dorman High School
Roebuck, SC

High School Diploma
06.2016

University Overview

Skills

  • Complaint handling and resolution
  • CRM software
  • Process improvements
  • Tech-Savvy
  • Excellent communication
  • Reporting and documentation
  • Performance goals
  • Listening skills
  • Call center operations
  • Multitasking and organization
  • Records management
  • Technical support

Interests

  • Drawing and Design
  • Anime Bingeing
  • Warframe
  • Dieting and Weight Management
  • Current Events
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Service Representative II
Sutter Health
10.2023 - Current
HR Benefits Specialist
Alight Solutions
08.2022 - 06.2023
Dasher
DoorDash
03.2022 - 06.2022
Customer Service Representative
Utility Partners of America
08.2021 - 03.2022
GSOC Operator
Securitas
03.2019 - 05.2021
Spartanburg Methodist College
Associate of Science from Computer Science
Dorman High School
High School Diploma

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Jeff Young