Zuleima Resendiz-Cruz
Summary
Dynamic Business Coordinator and IT Specialist skilled in fostering strong company relationships and implementing effective management strategies. Proficient in business analytics, with a proven track record of leveraging data insights to drive profitable business decisions. Adept at evaluating and organizing complex data sets to optimize company operations and enhance overall performance.
Overview
8
8
years of professional experience
Work History
Computer Technician
Cell Tech
01.2024 - Current
- Install and configure operating systems, applications, and drivers.
- Diagnose hardware and software issues on laptops and desktops through systematic troubleshooting procedures.
- Perform in-depth analysis and testing to pinpoint the root causes of problems, ensuring accurate and effective solutions.
- Ensure system stability by performing system reformatting, as well as applying firmware updates and BIOS revisions.
- Keep accurate records of repairs and maintenance activities.
Lead Logistics Coordinator
Cell Tech
12.2022 - Current
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Created reports to provide insights into logistics operations and performance.
- Established clear communication channels between various departments, fostering a collaborative work environment that supported seamless logistics operations.
- Generated comprehensive daily reports detailing the seamless execution of delivery schedules, encompassing both product drop-offs and retrievals.
- Studied data to identify trends and patterns in transportation activity.
Concierge Service Specialist
SpringHill Suites By Marriott Dulles Airport
10.2019 - 05.2022
- Ran reports detailing daily guest numbers, accounting expenses, income, and room service usage.
- Coordinated reservation requests, while maintaining a steady client base.
- Oversaw fast-paced front desk operations and guests' needs.
- Maintained professional communication in a collaborative work environment
Server
Hyatt Regency Dulles
10.2015 - 04.2019
- Maintained order efficiency and accuracy through clear communication
- Ensured clear communication with guests and staff for proper food preparation
- Processed food expenses to designated guest rooms
- Established client satisfaction and profitable feedback
Education
Associate of Science - Radiology Technology I & II
Monroe Technology Center
Leesburg, VA2010
High School Diploma -
Heritage High School
Leesburg, VA06.2009
Health And Medical Science
Monroe Technology Center
Leesburg, VA2007
Skills
- Dispatch Collaboration
- Work Order Management
- Client Relationship Management
- Data Systems
- Staff Supervision
- Management
- Critical Thinking
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Computer Technician
Cell Tech
01.2024 - Current
Lead Logistics Coordinator
Cell Tech
12.2022 - Current
Concierge Service Specialist
SpringHill Suites By Marriott Dulles Airport
10.2019 - 05.2022
Server
Hyatt Regency Dulles
10.2015 - 04.2019
Associate of Science - Radiology Technology I & II
Monroe Technology Center
High School Diploma -
Heritage High School
Health And Medical Science
Monroe Technology Center
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